Receptionist/Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Workplace Ambassador is responsible for managing the front of house and reception services. With a client centric approach to service excellence, where guests feel welcomed, ensuring a positive first and last impression for all visitors  The Workplace Ambassador functions as a JLL professional who assists the FM team supporting the management of service delivery in their assigned buildings. As front of house support the Workplace Ambassador must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Activities:

Customer Experience

■       Greet all visitors with a warm welcome, creating a memorable experience.

■       Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.

■       Take initiative to proactively address guest needs and answer questions.

■       Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

■       Escort visitors to meeting rooms as required

■       Receive, direct and relay telephone, email and other queries

■       Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times

Facilities Administration

■       Track all visitors, including vendors, visiting employees and guests, using client provided tool.

■       Coordinate security access cards for employees and vendors

■       Coordinate printing and issue of visitor badges.

■       Administration of parking spaces for visitors and employees

■       Arrange taxis for client staff and visitors as requested

■       Book onsite meeting rooms and hospitality as per client requests and according to site procedures

■       Assist with tracking employee on-boarding/off-boarding processes.

■       Monitor and maintain office and badge consumables in line within agreed stock levels

Site Operations

■       Conduct daily meeting room checks as required by Facilities Management

■       As required, assist with incoming and outgoing mail enquiries according to the existing procedures

■       Assist in coordinating the repair and maintenance of office equipment including site inspections and Work Order creation

■       Monitor Work Orders created for assigned building, following through to completion according to designated responsibility

■       Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business

HSE, Security & Quality

■       Demonstrate permanent high level of security awareness, knowledge of emergency

         evacuation procedures, procedures for visits from local authorities.

■       Understand & actively support JLL’s HSE and Quality Management programs

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