Senior Business Analyst – Enterprise Applications

Essential Duties and Responsibilities

• Partner with business leaders, stakeholders, and technology teams to identify opportunities for process improvement, operational efficiency, and technology enablement.
• Lead discovery sessions, workshops, and stakeholder interviews to gather, analyze, document, and validate business requirements.
• Analyze current-state and future-state business processes and develop recommendations for optimization, standardization, and automation.
• Facilitate cross-functional discussions to build consensus, resolve issues, and support organizational decision-making.
• Translate business needs into functional requirements, process maps, workflows, user stories, business cases, and other project documentation.
• Support enterprise application governance activities, including initiative intake, prioritization, impact assessments, and stakeholder communications.
• Serve as a strategic advisor to Technology Services leadership by providing analysis, recommendations, and operational support for enterprise application roadmaps, governance processes, prioritization efforts, and continuous improvement initiatives.
• Collaborate with project managers, technical teams, vendors, and functional departments to support the successful planning and execution of enterprise initiatives.
• Identify organizational impacts, risks, dependencies, and opportunities associated with technology initiatives and business process changes.
• Coordinate and facilitate user acceptance testing, business validation activities, and production readiness efforts.
• Assist with organizational change management planning, communication strategies, stakeholder engagement, and adoption activities.
• Develop and maintain business process documentation, policies, procedures, training materials, and knowledge resources.
• Monitor application effectiveness, user adoption, and business outcomes; recommend improvements based on data and stakeholder feedback.
• Prepare executive summaries, presentations, reports, and recommendations for leadership audiences.
• Serve as a liaison between business units, Technology Services, vendors, and external partners.
• Stay current on higher education trends, enterprise technologies, business analysis methodologies, and industry best practices.

Supplemental Functions

• Perform other duties as assigned.
• Perform all duties to maintain standards in accordance with College policies, procedures, and Core Values.

Knowledge, Skills and Abilities

• Advanced knowledge of business analysis principles, methodologies, and best practices
• Strong understanding of enterprise applications, systems integration concepts, and business process design
• Knowledge of project management methodologies, organizational change management practices, and governance frameworks
• Ability to evaluate complex business challenges and develop practical, scalable solutions
• Strong facilitation, negotiation, relationship-building, and stakeholder management skills
• Exceptional analytical, organizational, and problem-solving abilities
• Ability to communicate effectively with executive leadership, technical teams, and business stakeholders
• Experience developing business requirements, process documentation, workflow diagrams, business cases, and executive-level presentations
• Ability to manage multiple priorities and initiatives in a dynamic environment
• Demonstrated ability to influence outcomes and build consensus across organizational boundaries

Physical Demands, Working Conditions and Physical Effort

Sedentary Work – Exerting up to 10