Sr. HR Manager, People & Culture

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Senior HR Manager, People & Culture, is responsible for performing advanced HR-related duties on a professional level and works closely with senior HR management in supporting Servpro Industries, Inc. This strategic position will not only manage the employee relations and organizational learning and development functions but will also take a leading role in various critical areas including performance management, HRIS system administration, culture and engagement, compensation, and employment law compliance.

The successful Senior HR Manager, People & Culture, acts as a cultural steward, employee advocate, and change agent while ensuring adherence to SERVPRO® policy and procedures. This role requires a forward-thinking mindset with a strong emphasis on creating a positive work environment, fostering employee engagement, and driving organizational effectiveness.

You will

• Plans, develop, and implement comprehensive department goals, objectives, and systems that align with organizational strategies and enhance corporate culture.
• Provides day-to-day performance management guidance to front-line management (e.g., coaching, counseling, career development, disciplinary actions), ensuring alignment with organizational values and business objectives.
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations, while also providing strategic advice to mitigate future risks.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal department as needed/required, ensuring compliance with local, state, and federal regulations.
• Administers various human resource plans and procedures for all organizational employees; assists in the development and implementation of policies and procedures; maintains the employee handbook and the policies and procedures manual; provides HR policy guidance and interpretation, ensuring they are updated regularly to reflect current laws and best practices.
• Maintains and updates job descriptions as necessary and conducts job evaluations to ensure they reflect current roles and requirements accurately.
• Collaborates on the design and delivery of employee training programs aimed at developing skills, knowledge, and competencies across the organization. Monitors training effectiveness and ensures alignment with business goals.
• Lead a team of HR professionals by setting clear goals, providing regular feedback, fostering a collaborative and supportive work environment, encouraging professional growth through
• continuous learning opportunities, and implementing effective coaching strategies to ensure high performance and personal development.
• Participate in organizational development initiatives, including workforce planning, successi