Inbound Customer Service Consultant

Name

Inbound Customer Service Consultant

Site / Location

Northern Customer Contact Centre

Ref #

12385073

Entity

Australia Post

Opening Date

08-Jul-2026

Suburb

Brisbane

Work Type

Fixed Term Full Time

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity  

Australians are online shopping like never before, so as our Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world.  

Role Details 

• Role: Fixed-term full-time (12 months) 
• Pay: $61,628 per annum plus 12% superannuation (Trainee level rate). Increase up to $68,003 per annum plus 12% superannuation (base level rate) after three months aggregate employment in any twelve-month period.  
• Work Schedule: Enjoy a rotating roster from Monday to Friday, spanning 8am to 8pm, with full-time hours. Rosters provided one month in advance. 
• Training: Benefit from extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks of on-the-job training across your rostered hours.  
• Hybrid: Once proficient, you'll transition to working from home four days a week, with one day spent in the office for team meetings. 
• Location: Our office is conveniently situated in Queen St in the CBD, with easy access to multiple public transport options. 

Yo