Administrative Director, BHC

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Time Type:

Full time

Department:

Mental Health

All Locations:

10 Gove Street – Taylor Building

Position Summary:

An experienced RN with a Master’s degree, or Psychiatric Nurse Manager or Nurse Practitioner/Physician Assistant (NP/PA), or Master’s Level Behavioral Health Clinician with extensive clinical and administrative experience in Psychiatric Services. The BHUCS Administrative Director oversees, with the Medical Director of Behavioral Health, the daily operations of a 7-7, 7 day per week, BH Urgent Care service. Patients will be served from a culturally and linguistically diverse patient population. Predominantly administrative in nature, this full-time position also includes clinical practice requirements. Under the guidance of the senior clinical management team and in collaboration with the Medical Director of Behavioral Health, the Administrative Director will be responsible for the development, implementation and evaluation of the department’s ongoing service delivery system and redesign efforts.

Clinical Operations Responsibilities (performed in collaboration with the Medical Director of Behavioral Health):

• Develops and implements changes to clinical workflows and practices to support the department’s ongoing BH crisis intervention, stabilization and practice guidelines.
• Develops monitoring systems to support the delivery of high quality, safe and effective behavioral health urgent care. 
• Establishes, implements and oversees the efficacy of clinical protocols.
• Designs, implements, and oversees the department’s performance improvement efforts.
• Reviews and revises existing policies, procedures and clinical protocols and develops new ones as indicated.
• With the Medical Director of Behavioral Health, continually assesses and modifies the staffing necessary to support the delivery of high quality, safe and effective behavioral health emergency care.

Administrative/Supervisory Responsibilities:                    

• Provides guidance, support and supervision for the care delivery team comprised of RNs. MAs, and clerical staff across all three shifts.
•  Under the direction of the Medical Director provides guidance and support to the provider staff comprised of psychiatrists, psychiatric nurse practitioners, and behavioral health clinicians across all three shifts.
• In collaboration with RN, MA and clerical leadership, establishes, implements and maintains standards for each discipline.
• Provides direct support, ongoing education and leadership mentoring to the designated triage nurses responsible the patient flow on the floor.
• Develops an ongoing staff education program for each discipline.
• Represents the BHUCS at key NeighborHealth meetings (e.g. Clinical Administrative Directors) and committees (e.g. Infection Control, Performance Improvement, Joint Commission Subcommittee, Emergency Operations Planning Committee)
• In collaboration with the Medical Director of Behavioral Health, plans the agenda and provides reports for the monthly departmental review meeting with Senior Administration.
• Develops and manages the department’s dashboard (visit data, staffing patterns, and other indicators as appropriate)
• In collaboration with CBHO/VP and Medical Director, identifies, evaluates and implements methods to optimize operating costs, distribution of personnel and workflow.
• Collaborates with the Medical Director and Finance Team in developing the departmental annual budget and monitoring monthly