Club Membership Service Executive

<p><strong>JOB TITLE:</strong> Club Membership Service Executive </p> <p><strong>DEPARTMENT:</strong> Ticket Sales & Service  </p> <p><strong>REPORTS TO:</strong> Director, Membership Service</p> <p><strong>TYPE: </strong>Full-Time Regular</p> <p><strong>FLSA:</strong> Non-Exempt</p> <p><strong>TYPE: </strong>Individual Contributor</p> <p> </p> <p><strong>OUR CLUB</strong></p> <p>Seattle Sounders FC and Seattle Reign FC are united as one soccer family, driven by a shared commitment to excellence, growth, and impact on and off the pitch. Each club has independently forged a rich history of performance while connecting deeply with the community. Our clubs are continually pushing the boundaries of what's possible while fostering an inclusive culture- championing causes and building community connections to expand our reach and impact. Each match is an opportunity to bring together our community, celebrating our resilience, inclusivity, and a commitment to excellence. United in professional dedication- we are two clubs with one shared vision of progress and greatness. </p> <p><strong>POSITION SUMMARY</strong></p> <p>As a Club Membership Service Executive, you are integral to the club’s operations, focused on serving and growing relationships with Seattle Sounders FC Season Ticket Members in our premium Club-level seating areas through exclusive touchpoints, delivering high-touch service, and creating lasting memories. You can sell a full product menu while developing long-lasting relationships with Members to achieve retention goals, and you will serve as the primary contact for all Club inquiries and needs. You are responsible for retaining a growing book of business. We are seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating memorable connections between fans and team.</p> <p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p> <ul> <li>Meet or exceed sales and retention targets by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites.</li> <li>Grow revenue for a portfolio of Club Members by proactively managing year-round touchpoints, renewal risks, and service issues.</li> <li>Identify new and expanded business opportunities by building a strong professional network and delivering exceptional hospitality to current Club Members.</li> <li>Work with Director to create fresh and unique experiences for Club Members on both match and non-match day.</li> <li>Educate prospective and