Assistant Human Resource Manager

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Assistant Human Resource Manager

Department: General

FLSA: Non-Exempt

General Function:

Assists the Human Resource Manager with the following: Providing prompt efficient and friendly customer service. Updating the payroll system. Counsels with department heads and employees regarding performance reviews, personnel issues, scheduling, benefits, wages, etc. Coordinating a variety of administrative duties including facilitating, recruiting, hiring, payroll, performance reviews, orientation, benefits, employee counseling, etc. Works closely with the store management to ensure maximum employee satisfaction and retention.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers; Store Operations, Perishables, and Health Wellness Home; Human Resource Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Assists with the coordination of inputting, changing, and deleting of employee information in the VLM system (time and attendance).
• Assists in Counseling with department head and employee regarding performance reviews, personal issues, scheduling, benefits, wages, etc. and acts as the Insurance Coordinator and 401(k) Coordinator.
• Assists with handling and satisfying customer complaints, sends follow up letters, and thank you letters.
• Assists with developing effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.
• Assists in facilitating the hiring process and may be involved in the interviewing and placement of specified positions.
• Assists tracking vacations and personal days for store employees.
• Assists in conducting orientations and trains new employees.
• Attends weekly staff meetings and assistant manager meetings.
• Participates in employee evaluations.
• Adjusts hours and departments; takes time clock readings, etc.
• Assists in conducting exit interviews and shares results with store director.
• Assists in making payroll adjustments including extra bonuses, missed pay raises, etc. and sends to payroll.
• Assists in providing department heads and management with standard reports.
• Assists with transmitting sales, hours, adjustments, and accounts receivable to corporate office on a weekly basis.
• Assists with dispersing paychecks, W-2’s, Trust Fund/401(k) reports/year end employee income and benefits reports, and other company and store communications (birthdays, anniversaries, etc.)
• Assists with posting hours worked by employees.
• Assists in the preparation of employee wage and employment verifications, as well as disability claims, leave of absence requests, and extensions.
• Assists in recording and follows up on Workers Compensation claims and issues and fills out accident reports on customers, both property damage and personal injuries.
• Assists with scheduling employees as needed, honors employee time off requests, and replaces employees that call in.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilitie