Medical Assistant - Family Medicine Residency

Department:

01121 AMG Oak Lawn 52nd Ave - Family Medicine: Residency

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday, Thursday, Friday: 7:30a-4:00p

Tuesdays: 10:30a-7p

Wednesdays: 8:30a-5p

Every 4th Saturday: 8a-12p (half day every 4th Friday)

Full-time (40 hours per week)

Major Responsibilities:

• Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care
  •     9)Supports achieving AMG Clinical Integration goals by medical record preparation, i.e. assures appropriate flow sheets and charts are available at time of patient visit. Accurate data is obtained and documented. Assists the physician in maintaining registries. Communicates to provider any outstanding data, tests or measures required for Clinical Integration.
  •     1)Prepares for patient visit by performing chart preparation. Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards.
  •     2)Performs tests/procedures as ordered. Maintains test tracking log, communicating test results per policy. Identifies and communicates abnormal or delayed test results to provider.
  •     3)Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures. Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification.
  •     4)Administers medications as ordered by provider including documentation. Communicates with pharmacies to refill medication per approved protocol.
  •     5)Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures and messages.
  •     6)Distributes patient education and discharge instructions per provider direction. Direct patient questions regarding education to provider.
  •     7)Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning. Communicates with other providers to ensure continuity of care.
  •     8)Documents all patient communication in the medical record.
• Patient Satisfaction and Service: Provides efficient, high-quality service to patients and families during appointments/visits, telephone call.
  •     1)Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs.
  •     2)Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate and provider engagement. satisfaction.
  •     3)Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made.
  •     4)Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties.
  •     5)Demonstrates a professional image in compliance with AMG policy.
  •     6)Adheres to Advocate Behaviors of Excellence.
• Health Information Management (HIM) and HIPAA standards: A complete and accurate medical record will be maintained for every patient who is evaluated or treated within the medical group.
  •     1)Participates in medical record audits and indicator development
  •     2)Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone.
  •     3)Assures that the medical record and all relevant diagnostic reports are available at the start of the visit.
  •     4)Obtains medical record release of information in accordance with HIPAA policy and Advocate/AMG policies and procedures.
  •     5)Disposes of papers containing patient identifiable information according to policy.
  •     6)Maintains medical record filing by scanning or re-filing of charts.