Sr. Culinary Program Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Culinary Team creates workplace food moments that foster connection, community and collaboration, and have established the food program as a strategic vehicle of culture. The Senior Culinary Program Manager supports this purpose by upholding Visa’s standards of excellence and ensures consistency and efficiency of products and services through internal collaboration and effective vendor management. Serving as the onsite food and hospitality subject matter expert, the Senior Culinary Program Manager is a culture champion and advocate for the Visa colleague experience.  

This position is based in Austin, Texas and is accountable for the management of the Visa Culinary Program across 4 Campuses in North America, including operational oversight of multiple onsite cafes, coffee bars, catering, and break rooms, that service upwards of 5,000 Visa colleagues and guests.  

The Senior Culinary Program Manager is accountable for the deliverables of our foodservice operators, requiring strong partnerships and clear communication with both suppliers and internal stakeholders. The position will interface with all levels of Visa local management, Executives and their support staff, facility managers and vendors to ensure the culinary program aligns with operational requirements, optimizes Visa’s investment and enhances the employee experience.

Essential Functions

Food Program Management 

• Partner with supplier to create a flexible food program that adapts to deliver exceptional service and value to the ever evolving hybrid workplace experience  

• Ensure food program at respective sites serves as an equitable and consistent amenity, in alignment with the NA portfolio, while thoughtfully adapting to site specific needs, characteristics and local culture of each location 

• Operationalize strategic initiatives and partner with supplier to integrate Visa’s sustainability, inclusion and wellness initiatives into our visa food program platform  

• Guide supplier to innovate and make creative, continuous improvements to programs and operations  

• Take a data driven approach to all decision making processes and to inform future program development and design 

• Lead project management and change management for all culinary related initiatives, collaborate and liaise with fellow Visa Corporate Services partners and vendor partners and ensure leadership and stakeholder alignment with consistent and effective communication throughout process 

• Manage and support foodservice vendors to ensure culinary program, equipment, product procurement, presentation, and sanitation meet contractual requirements and Visa’s standards of excellence for a consistent workplace experience 

• Onboard, coordinate, administer, and manage multiple vendors, contractors as well as relations and contractual agreements for related programs 

• Ensure SLAs are being met and manage to contract  

• Lead routine culinary meetings with all four onsite vendor teams 

• Frequently participate and contribute content to routine team meetings 

Communication and Engagement 

• Lead effective internal communications for respective sites to drive employee engagement and optimize investment  

• Steer activations calendar and ensure experiences are purposeful and aligned with culinary program mission to foster connection, community, and collaboration 

• Drive storytelling at the site level to convey value proposition and demonstrate ROI of food program to colleagues, partners, leadership and stakeholders 

• Monitor and manage responses to internal surveys and feedback. analyze trends and translate insights into action as necessary  

• Coordinate and conduct employee focus groups to validate programs are meeting Visa’s needs regarding quality, service, convenience, and value 

• Lead deck creation and contribution for respective sites including reporting, proposals, changes to progr