Account Manager - Brokerage

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary:

The Account Manager serves as the primary liaison between the company and its clients, responsible for nurturing long-term relationships, ensuring customer satisfaction, and driving account growth. This role involves managing a portfolio of clients, coordinating cross-functional teams to deliver tailored solutions, and identifying opportunities to expand services. The ideal candidate is a strategic thinker with strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, results-driven environment.

Essential Duties & Responsibilities:

• Coordinates with shippers, consignees, vendors, agents, and other stakeholders to ensure efficient shipment management.
• Negotiate and establish pricing based on shipment volume, service lanes, and potential business opportunities with customers.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Partner with the sales team to develop procedures and identify opportunities to expand business.
• Monitor customer shipments and oversee performance and quality control.
• Implement cost control measures, maintain records of quoted rates, monitor profitability, resolve discrepancies, and ensure accurate billing and timely payments.
• Manage all shipping modes, customer scorecards, and customer notifications.
• Proactively develop and solicit new business via phone and email, generate price quotes, schedule shipments, enter orders, and negotiate carrier rates.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Skills Required:

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

Education & Experience:

High School diploma or equivalent degree required; Bachelor’s Degree preferred. 2-3 years of experience in transportation brokerage desired 1-2 years of experience in sales or account management is preferred but not required.

Physical/Environmental Demands:

Work is primarily performed in a climate-controlled