Customer Service Technical Advisor

<p><strong><span> </span></strong></p> <p><strong><span>Location:  Budapest</span><span> </span></strong></p> <p><span> </span></p> <p><span></span><span> </span></p> <p><span>In case of internal application, please do not forget to inform your line manager about your willingness for the internal move. Please note that the future manager might ask for a reference about you from your current line manager. Please also bear in mind that your salary will not be adjusted automatically, but the new Line Manager can request it via the off-cycle process. In case you are not selected for the position, the Recruitment Team will let you know via email.</span><span> </span></p> <p><span> </span><span> </span></p> <p><span></span><span> </span></p> <p><span>At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.</span><span> </span></p> <p><span> </span><span> </span></p> <p><span>With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.</span><span> </span></p> <p><span> </span><span> </span></p> <p><span>If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.</span><span> </span></p> <p><span> </span><span> </span></p> <p><strong><span><span>Key responsibilities:</span></span><span> </span></strong></p> <p><span> </span></p> <p><span>•    Owning, leading and driving issues and representing BT during technical conference calls</span> <br/><span>•    Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls</span> <br/><span>•    Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression</span> <br/><span>•    Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP just to name a few) through supporting complex network solutions</span> <br/><span>•    Being a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.</span><span> </span></p> <p><span> </span></p> <p><span> </span></p> <p><strong><span><span>This role will suit you if you have the following skills:</span></span><span> </span></strong></p> <p><span> </span></p> <p><span>Soft skills:</span> <br/><span>•    Ability to meet the customers’ needs in line with the business requirements</span> <br/><span>•    Focusing on the objectives and the required outcomes of the processes while delivering a service</span> <br/><span>•    Working with a cooperative and positive attitude in a group setting to achieve common goals</span> <br/><span>•    Ability to comprehend and to oversee various aspects of a problem or a situation</span><span> </span></p> <p><span> </span><span> </span></p> <p><span>Professional skills:</span> <br/><span>•    In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)</span> <br/><span>•    Knowledge of network troubleshooting is required </span> <br/><span>•    1-2 years of experience in technical support is an advantage</span> <br/><span>•    Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage</span><span> </span></p> <p><span> </span><span> </span></p> <p><span>Other skills:</span> <br/><span>•    English on a fluent level is a must</span> <br/><span>•    Effective communication</span><span> </span></p> <p><span> </span><span> </span></p> <p><span>Additional information: </span> <br/><span>•    Having the opportunity to learn from senior colleagues/professional trainers</span> <br/><span>•    Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)</span><span> </span></p> <p><span> </span></p> <p><span></span><span> </span></p> <p><strong><span>Additional Allowances &amp; Benefits</span><span> </span></strong></p> <p><span> </span><span> </span></p> <ul> <li> <p><span>Bonus</span><span> </span></p> </li> </ul> <ul> <li> <p><span>Company car or car allowance</span><span> </span></p> </li> </ul> <ul> <li> <p><span>Health Insurance</span><span> </span></p> </li> </ul> <ul> <li> <p><span>Cafeteria</span><span> </span></p> </li> </ul> <ul> <l