Inside Sales Representative

The Inside Sales Representative is responsible for growing sales within his / her assigned territory. This position will increase sales for existing accounts through relationship-based selling as well as develop new sales opportunities for new prospects.

Responsibilities

• Generate new and repeat sales by providing product information in a timely manner
• Develop new leads/sales opportunities by researching and identifying potential new accounts
• Resolve and respond to customer support questions & issues
• Ensure regular communication with assigned accounts
• Perform various projects for management team (i.e. prepare reports, create presentations)
• Prepare and deliver customer communications as required to advance / close the sales cycle. This includes proposals / quotes, technical / product data etc.
• Partner with Marketing/Product Management to maintain on-going knowledge of marketing/sales programs to present to customers.
• Determine customer requirements and expectations in order to recommend specific products and quantities
• Educate customers about products in order to improve product related sales and customer satisfaction
• Setup and maintain customer files
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned

Skills and Requirements

• Bachelor’s degree with an area of discipline preferred in marketing or an applied science
• 2 years of customer service experience and 1 year of sales experience
• Customer account management skills that cover communication, interpersonal, presentation and follow up
• Must have a basic understanding of negotiation skills
• Solid project management skills; can effectively collaborate within and across internal and external teams
• Must be able to manage competing priorities, demonstrate a sense of urgency, meet commitments within given deadlines and be self-driven in setting individual goals to meet business targets
• Ability to work independently and also as part of a team
• Proven ability to communicate persuasively, effectively and in a professional manner
• Proven ability to communicate effectively both verbally and in writing
• Demonstrated ability to provide outstanding customer service
• Strong computer proficiency in MS Office