Communications Lead, Internal Communications - People & Culture and Operations

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Role

The Stitch Fix team is looking for an internal communications leader to lead internal communications for our People & Culture and Operations teams, and support our broader efforts to inform, engage and inspire Stitch Fix employees. 

The Communications Lead will ideally be based in the Bay Area and will report to the Senior Manager, Internal Communications.

You're excited about this opportunity because you will…

• Develop strategic internal communications plans and content for the People & Culture and Operations divisions that ladder to the company’s broader business strategy. Specific communications initiatives you will support include, but are not limited to: benefits communications, talent management communications and organizational changes. 
• Be a trusted partner who provides data driven counsel to leaders and stakeholders, with a focus on People & Culture and Operations leaders. Build and maintain cross functional relationships in order to successfully execute communications plans. 
• Execute division-specific events (e.g., Divisional All Hands) by partnering with business leaders on end-to-end planning and leading execution including content development and management of logistics. 
• Support enterprise internal communications programs by leading or supporting large-scale initiatives as needed, including working with our external partners on our corporate  awards strategy. 
• Support planning of enterprise-wide, internal communications led events including being on-site at our San Francisco, CA Headquarters as needed. 
• Be a brand ambassador by protecting and promoting the Stitch Fix brand and always looking for opportunities to tell the Stitch Fix story to employees. 
• Measure and optimize the effectiveness of communications by tracking the effectiveness of all People & Culture and Operations communications and advising on pivots as needed.
• Identify communication gaps and challenges and create solutions to overcome them.

We’re excited about you because…

• You have a breadth of communications experience – You have 5+ years of experience in communications roles, ideally within the retail and/or technology industries. You have direct experience supporting communication efforts for Human Resources/People & Culture teams. Additionally, you have experience supporting a de-centralized workforce. 
• You are passionate about the way communications impacts the employee experience –  You believe in 360 communications and are excited to partner with the corporate and consumer communications partners to develop impactful 360 communications programs.  
• You are a strategic thinker – You see the bigger picture and are able to identify the  information needed to effectively communicate to your target audiences. 
• You’re a natural storyteller – You are a pro at developing narratives and effectively reaching internal audiences with strategic messaging.  
• You’re adaptable and a self starter -- You consistently perform under the pressure of tight deadlines. You take a proactive approach to your work, and are comfortable trying new things in a fast–paced environment. 
• You are a strong partner and value collaboration – You seek cross-functional collaboration, are receptive to feedback and can successfully work through ambiguity.
• You are passionate about what you do –  You’re curious, love to learn, and have a keen interest in retail, fashion, technology and people. You value a feedback-oriented culture, and you are excited about what you could make possible at Stitch Fix.