Sr. Director, Global Benefit Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Global Benefits COE is seeking a leader with extensive knowledge and experience in leading global benefits strategy and operational delivery. The Senior Director, Global Benefit Operations is responsible for overseeing, designing, and developing how we manage and deliver benefit programs for our organization. These programs include health and welfare, retirement, time off, disability, life and accident insurance, cars, select allowances, and all other work-life benefits available to employees. Responsibilities include driving global strategic management and delivery of benefits in 85 plus non-US countries with strategic interlock and alignment with US benefits. This role is accountable to lead and drive how we deliver our benefit programs in a operationally effective, financially prudent, legally compliant, competitive, and innovative way. 

Reporting to the Vice President, Global Benefits, the Senior Director, Global Benefit Operations ensures that all processes across program and vendor management, financial management, compliance and governance, operational delivery and employee experience are best in class and aligned with our values and objectives. 

Key responsibilities

• Build out the long-term approach to assess all benefits annually (in partnership with regional leaders) to bring recommendations to leadership. Review and assess all programs for financial management, compliance, competitiveness, and effective delivery. Bring well thought out recommendations and strategies to leadership showing a comprehensive view by country that also align to Visa and People Team (aka HR) objectives.

• Ensure governance and processes are in place to comply with legal requirements worldwide and work with external consultants to remain up to date on changes and trends.

• Build and manage a Global Broker Model and leverage support across country and global programs.

• Partner with internal finance teams on the fringe accounting model and manage the governance, approval process and reporting for budgeting and funding of benefits, globally.

• Act as the benefits financial, reporting, data flow SME for the Global Benefits team. Leverage systems and tools (internal and external) to compile, assess, and provide reporting on data and insights.

• Build out the procurement-to-payment process in partnership with Sourcing and Finance to ensure all benefit payments are made on time and in compliance with contractual terms.  Ensure Visa accounting and recordkeeping requirements are satisfied.

• Lead ad hoc projects related to benefits operational delivery.

• Provide benefits leadership and oversight for all M and A deal activity in collaboration with country and regional benefits team members and other functional partners.

• Provide leadership for all areas of internal risk and compliance for the Global Benefits COE.

• Monitor the effectiveness of existing benefits programs and vendors' services, using utilization data, benchmark data and feedback from the People Team and business stakeholders.

• Build and manage governance for global vendor management and provide metrics on performance and effectiveness.

Key Competencies for Success in the Role:

Relationship Building and Influencing: Demonstrated ability to build executive level relationships by establishing mutual respect, credibility, and trust, while also able to relate to employees at all organizational levels. Strong influencing skills combining high-level human capital knowledge with deep organizational understanding. Influences through expertise, data, respect, integrity, and persuasion.

Results Oriented: Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excel