Transportation Management Center Senior Supervisor

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is currently pursuing an experienced Transportation Management Center Senior Supervisor to support various projects located within the Franklin, TN area.

• Responsible for the organizational management and direct supervision of the Traffic Management Center (TMC) operations staff, facilitating a cohesive and balanced operation
• Acts as the primary point of contact, on-site, for the client agency
• Review applicant resumes, conduct interviews, and recommend for hire/advancement
• Administrative functions, including: invoice processing, shift scheduling, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution
• Develop and maintain routine personnel performance assessments
• Coordination of traffic signal operations between client signal system engineers and AECOM control room staff
• Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability
• Coordinate with client on citizen issues related to complaints, inquiries, and public information requests
• Share (or assume) responsibilities with (for) the client for TMC public relations activities such as: TMC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings
• Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness
• Assist in maintaining sounds freeway operations by:  guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner
• Responsible for the comprehensive training and auditing of the operations staff
• Effect Control Room staff meetings, as required
• Participate in meetings, conferences, and committees as appropriate as assigned by the client
• Write and maintain technical documents, including but not limited to the TMC Operations
• Manual/Standard Operations Procedures, training programs, and TMC website content
• Serve, eventually, as a subject matter expert for the client and AECOM on TMC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices

Qualifications

Minimum Requirements:

• Bachelor’s Degree from an accredited college or university in Business Administration, Civil Engineering, or related transportation field plus ten (10) years of related experience or demonstrated equivalency of experience and/or education, including two (2) years of leadership within a transportation, public safety, or commercial operations environment
• Valid U.S. Driver’s License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records review
• Due to the projects associated with this position a US Citizenship is required

Preferred Requirements:

• General knowledge of Intelligent Transportation Systems (ITS) and traffic engineering principles and standard
• Skilled in the use of Advanced Traffic Management Systems (ATMS) applications
• Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication
• Ability to be calm and effective under pressure and in a varie