LN Concerts, Operations Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits. It’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. 

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB: 

The Operations Manager will be responsible for leading and coordinating all aspects of facility operations and maintenance to ensure the venue operates efficiently and delivers an excellent experience for every event. This includes providing strategic direction and hands-on oversight of front-of-house and back-of-house functions, managing preventive maintenance programs, overseeing third-party vendor and contractor relationships, working with municipal and regulatory partners, developing and executing staffing plans, and ensuring smooth set-up and tear-down for events. The ideal candidate will be committed to maintaining high standards of safety, service, and operational performance while fostering a positive and collaborative work environment.

WHAT THIS ROLE WILL DO:

• Lead all venue operations with authority and precision, ensuring flawless execution across FOH, BOH, security, ticketing, guest services, and facility maintenance for events ranging from intimate shows to 18,000+ capacity concerts.
• Own the annual operational budget – forecast, control labor and overhead costs, manage payroll, and track variances to meet or exceed financial performance targets.
• Recruit, develop, and lead a high-performing team of full-time managers, supervisors, and 200+ seasonal event staff, fostering a culture of excellence, accountability, and inclusivity.
• Oversee event-day operations with a command presence, directing ingress/egress, real-time incident resolution, emergency response coordination, and on-site vendor/sponsor activations.
• Serve as the operational liaison with municipal agencies, including police, fire, rescue, traffic control, and health inspectors, ensuring all events are compliant, safe, and city-supported.
• Safeguard operational integrity by maintaining surveillance systems, crowd control infrastructure, communication equipment, and venue assets in peak condition.
• Champion guest experience excellence, ensuring accessibility needs are met, service recovery programs exceed expectations, and fan milestones are celebrated.
• Enforce and elevate compliance with health, safety, liquor control, permitting, ADA requirements, and corporate standards.
• Deliver accurate, timely reporting, including incident documentation, operational KPIs, and required governmental filings.
• Partner cross-functionally with marketing, sponsorship, and production to ensure operational alignment with revenue-driving initiatives.
• Act as a culture carrier, modeling the organization’s values of respect, integrity, teamwork, and operational excellence.

WHAT THIS PERSON WILL BRING

Required:

• Prove leadership experience (minimum 5 years) in live entertainment, venue management, or large-scale event operations.
• Proven track record m