Sales Associate - Home Appliance - Concord, CA

Employment Category

Commission - Full-time

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:
• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Meets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
• Uses basic internet navigation to access and print information and reports
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
• Performs other duties as assigned

REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions

PREFERRED SKILLS:
• Sales experience
• Knowledge of offered products and services

JOB REQUIREMENTS:
• 16 years of age or older

Job Function

Sales

Country

United States

Work-In Location

01368: Sears Sun Valley Mall CA

Location City

Concord

Store/Unit

01368

Job Code (LT)

FL0801: Consultative Sales Trainee - C

Work-In Address 1

1001 SUNVALLEY BLVD

Work-In Address 2

FLS- SEARS SUN VALLEY MALL CA

Work-In City

Concord

Work-In State

CA

Work-In Postal Code

94520

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#SearsRetailStores

CareerBuilder Tag

#CB

Company Brand

Sears Stores

Compensation Range

$17.00

Additional Compensation Explanation

Hourly (H); Performance Range Plan (P); Base plus commission (C); California Commission Associates (Both C & D); paid hourly rate and may earn commissions and incentives