Field Service Manager

Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable. At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Field Service Manager Position Sunnova Energy is searching for a Field Service Manager for our Maintenance and Service group. Sunnova owns and maintains a distributed fleet of residential solar systems across 30+ states and several U.S. territories. The Field Service Manager’s primary responsibility is to support the Operation and Maintenance (O&M) activities to maintain the performance of the solar systems, track contractual obligation conformance, provide excellent customer service, ensure a smooth workflow, and optimally performing solar systems.

Responsibilities

• Manages teams of solar electricians and repair crews to complete all system warranty repairs and service requests within service levels and cost.
• Provides first and second level troubleshooting for all solar system service requests.
• Coordinates materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs.
• Serves as the Responsible Managing Employee in designated region/state.
• Oversees physical project completion including pulling necessary permits.
• Coordinates field activities to service the systems, either by internal resources or partner technicians
• Processes all customer warranty and insurance claims.
• Provides product and service trainings to customers and partners.
• Manages service and work orders.
• Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.

Requirements

• Minimum Requirements
• High School Diploma (or GED)
• Electrical Training
• Master Electrician License, or equivalent, in state of residency
• Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple states
• 10 - 15+ years’ related experience
• 8 - 10+ years’ manager experience with multiple reports
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Proficient in speaking, reading and writing English
• CA Master's Electrical/Contractor license or C-10 is required.
• Qualified to be certified as the Responsible Managing Employee for Sunnova in the State of California
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• Preferred Qualifications
• Bachelor’s Degree in related discipline, or equivalent combination of education and experience
• Willingness to acquire additional certifications in other states, as needed
• Bilingual – English and Spanish
• Working knowledge of Salesforce.com 
• Extensive customer service skills
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• Additional Knowledge, Skills and Abilities
• Strong problem-solving skills
• Computer and Computer program skills such as Microsoft Office - Excel, Word, and Outlook
• Strong home construction or residential electric knowledge
• Strong written communication skills to communicate with all levels of management
• Detail oriented with the ability to multi-task
• Excellent judgment in customer relations and managing company resources
• Ability to work as a team member and interact with other departments
• Ability to work under pressure with strict time deadlines


• Working Conditions
• Remote position working in the field
• 10% estimated travel time; location varies with jobsite
• Driving Required? Yes
 
• Physical Requirements
• Able to lift and carry up to 50 pounds; assistance may be provided for oversized items
• Able to sit, stand, walk, and drive for up to 8 hours at a time
• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder

Benefits

• Comprehensive benefit