Aboriginal Client Service Officer

 

Aboriginal Client Service Officer

 

 

Location: Orange  

Employment type: Ongoing, full-time opportunity to be part of a supportive, inclusive and diverse team.

Salary: Competitive Salary from $77,795 - $90,001 p.a. plus superannuation and annual leave loading

 

This position is open to Australian Aboriginal and Torres Strait Islander people only.

 

Your role

 

As the Client Service officer, you will drive improved outcomes for Aboriginal and Torres Strait Islander people by providing comprehensive support to clients across tenancy, property management and housing options advice tailored to the client’s needs and eligibility.

 

What you’ll do

 

In this role you will also:

 

• Collaborate with internal specialist and external service providers to ensure positive client outcome and successful tenancies.
• Contribute to building stronger communities and neighbourhoods by supporting tenancy and community participation initiatives.
• Manage client information with the utmost accuracy, discretion and integrity.
• Monitor property condition and facilitating necessary maintenance and modification for client’s needs.

 

What we’re looking for

 

The ideal candidate will have:

 

• Strong commitment in delivering quality customer service and able to build trust and rapport with clients.
• Demonstrated experience working face to face with vulnerable and complex clients.
• Proven ability to manage conflicts and challenging scenarios.
• Effective organisational and time management skills to meet competing deadlines.
• Ability to establish and maintain relationships with internal and external stakeholders.
• Demonstrate cultural capability through lived experience, community connections, relationships with Aboriginal organisation and understanding historical impacts.

 

For further information please click here to view the role description

 

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons.

 

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

 

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations wit