IT Applications Analyst - Systems Support

WBS, a subsidiary of WEC Energy Group, is seeking a IT Applications Analyst - Systems Support in our Milwaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Milwaukee office. 

 

This is a job family (Associate IT Applications Analyst/ IT Applications Analyst/Senior IT Applications Analyst) posting where the experience of the selected candidate will determine the level offered.

Job Summary

As an IT Applications Analyst focusing on systems support, you will work on software applications, databases, deliverables and issues of a defined scope leveraging established patterns. You will follow company policies and practices to develop technical solutions.

Job Responsibilities

• Administer and maintain the BMC Remedy ITSM, BMC Digital Workplace and other ITSM tools for optimal performance including but not limited to applying system updates/patches, monitoring systems, performing upgrades, creating/processing queries and reports, etc.  
• Production support troubleshooting applications, interacting with clients and vendors.
• Maintain security authorization controls and user security measures within BMC Remedy.
• Provide technical assistance on projects as needed.
• 24x7 on-call support is required on a rotating basis.

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, Computer Information Systems, MIS, or Engineering. In lieu of Bachelor's Degree, successful completion of a certified Application Development Apprenticeship will also be considered. (May 2024 Graduates are eligible to apply.)
• Strong technical understanding of application development practices, and strong analytical skill.
• Ability to troubleshoot technical issues to determine root cause.

Preferred Qualifications

• On premise and cloud based large enterprise applications experience including server administration, installing, configuring, and upgrading, security certificates, integrations, large data sets, reporting
• Production support/development experience with BMC Remedy, BMC Digital Workplace, Software management applications or similar systems
• Strong analytical and problem solving skills and the ability to interpret and communicate facts and data
• Business Analyst skills
• Familiarity with Linux and Linux shell scripting
• Familiarity with ITIL concepts, SQL Powershell
• Excel data skills such as Pivot tables, charting, powerquery, etc.

End Date: 04/09/2024 

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

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