Assistant General Manager (ABQ)

<p><strong>About CLEAR:</strong></p> <div id="message-list_1774284117.933129"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div>CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p>As Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location for a team of Ambassadors and Managers. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.&nbsp;</p> <p><strong>Key Responsibilities Include:</strong></p> <ul> <li>Spend at least 80% of your time on the floor in a customer-facing environment at the airport&nbsp;</li> <li>Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.</li> <li>Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.</li> <li>Complete administrative tasks &amp; manage labor to ensure highest utility, and oversight of payroll and scheduling</li> <li>Build stakeholder relationships with TSA, airline and airport partners; support needs &amp;/or inquiries in a timely manner, escalating to a higher level as necessary.</li> <li>Coach, mentor, and train the team to meet sales and customer service goals and standards</li> <li>Support smaller regional airports as acting General Manager when permanent GMs are out on PTO, leave, role vacancy</li> <li>Deep understanding of technology and processes; ability to troubleshoot</li> <li>Ensures the team maintains the equipment, signage, and facility to meet brand standards</li> </ul> <p><strong>Ideal candidates will have:</strong></p> <ul> <li>At least 5 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).</li> <li>You are self-motivated, positive and possess a passion for fostering a great sense of teamwork.&nbsp;&nbsp;</li> <li>You have high standards, excellent interpersonal and communication skills, and are comm