Sr. Quality Specialist

Company Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The Senior Quality Specialist supports and enhances EVERSANA’s quality systems while serving as the primary point of contact for client quality matters. This role ensures timely resolution of quality issues by leading investigations, driving root cause analysis and CAPA activities, and coordinating cross-functional responses to audits, complaints, and client inquiries. The position also represents client needs internally, ensuring strong communication, compliance, and risk-based decision-making to maintain high quality and client confidence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through their teams' efforts.  These results are achieved by:

• Providing support and assisting in the development and management of quality systems at EVERSANA
• Serve as the primary quality point of contact for assigned clients, ensuring professional, consistent, and effective communication.
• Represent client quality needs internally and ensure appropriate prioritization and follow-through.
• Coordinate and lead the resolution of client-raised quality issues, complaints, and concerns.
• Facilitate investigations, root cause analysis, and corrective/preventive actions (CAPA) in collaboration with cross-functional teams.
• Ensure timely, accurate, and complaint responses to client inquiries and issue reports.
• Track comments made to clients and ensured actions are completed and documented.
• Serve as the quality contact for client audits, assessments, and site visits.
• Prepare quality system documentation and data requested by clients.
• Coordinate internal responses and corrective actions to client audit observations.
• Influence outcomes through expertise, data, and risk‑based decision‑making.
• Escalate quality risks to leadership when appropriate while maintaining client confidence.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 
• All other duties as assigned

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

EXPECTATIONS OF THE JOB:

• Travel: Occasional travel may be required, less than 20%
• Hours: 40 hours per week

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: Bachelor’s degree
• Experience and/or Training  
  • Strong problem-solving, risk assessment, and impact analysis abilities.
  • F