Research Assistant 2

JOB TITLE:

Research Assistant 2

DEPARTMENT:

Claims

REPORTS TO:

Brooke Reid

JOB DUTIES:

Assists with a variety of clerical and data entry projects.

Responsibilities Include:

• Create and do upkeep on new and existing filing systems
• Handle and prioritize projects as assigned by management
• Must meet the department's quality and production standards for this job, as provided on the work standards grid
• Must multi-task projects assigned by management
• Must be cross-trained in many areas of operation
• Handle simple claims processing such as resubmits
• Strong understanding of department workflows
• Assist Level 1 Research Assistants

JOB REQUIREMENTS:

Minimum Education & Experience

• HS or GED
• Healthcare background preferred
• Must have worked in Level 1 Position for a minimum of 12 months
• Must meet all level 2 qualifications, on average, during the previous 12 month period

Mental/Visual Concentration or Manual Dexterity

• Requires normal concentration
• Easily learned, simple movements

Computer Operations

• Must be PC literate
• Typing scores of 35 WMP
• Proficient in 10 key
• Basic Microsoft Word and Excel knowledge required

Physical Work Environment

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
• May be subject to interruptions
• May be required to lift a maximum of 50 lbs
• May need to work offsite with minimal travel
• Must be able to work a flexible schedule as business needs requires
• Meets established attendance and punctuality guidelines

COMPETENCIES:

Customer Focus

• Understand customer needs, both internal and external

Quality Focus

• Looks for opportunities to provide the highest quality service
• Maintains appropriate documentation
• Works with other employees/departments to ensure timely and quality service

Analysis

• Normal analytical/problem solving skills
• No