Entry Level Client Support Specialist

Company Description

Please note that we are NOT currently offering sponsorship for this position and all applicants must be currently based in the Chicago-land area or willing to relocate. This position is “in-office” for at least 90 days and then hybrid schedules are available based on performance milestones.

Medtelligent is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The Medtelligent team designs, builds, delivers, and supports Medtelligent’s flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solutions).

Job Description

The right individual for this position will be passionate about technology and ongoing learning and will be looking for an opportunity to truly make a difference in people's lives. This is a great opportunity for individuals looking to get into the technology or health-tech space from a different industry. 

We are looking for individuals who are genuinely excited to do their job every day. For this position that means you are a person that loves connecting with people over the phone and email to solve real world problems.

Job responsibilities include: 

• Learning the ALIS Software; studying each module and learn how to troubleshoot common support issues; be able to help others learn the software; 

• Answering phone calls and emails to provide first level customer support;

• Using internal tools like Service Cloud, Sales Force, JIRA, Google Calendar and more to track support tickets to conclusion;

• Learning about the assisted living industry through training with co-workers and interactions with clients

• Participating in on call (off hours) support responsibilities 

• Specializing in one or more areas of the application (medications, pharmacy, financial, or many others!)

Qualifications

• Passionate about technology and leveraging technology to solve real world problems facing front line essential workers

• Positive and optimistic attitude

• High integrity

• Kind

• Patient

• People person – you get energy from interacting with others

• Love learning new things and teaching others

• Always finds out a way to say “yes”

• Enjoys a fast-paced environment

• Detail oriented

• Enjoys building and fostering relationships

• Transparent with information – good collaborator

• Good with G-Suite, Gmail, word, and excel

Additional Information

Benefits:

• Working on a team of diverse, smart, collaborative, and kind humans 
• Great work/life balance
• Salary commensurate with experience. Our team uses PayScale, Insperity, and Built in for salary ranges and guidelines for each position and for companies of similar size.  
• Generous PTO
• 8+ Company Holidays + 2 Floating Holidays
• Medical, dental and vision insurance with a large portion subsidized by the company
• 401k Plan + Matching
• Employee Length of Stay Rewards Program including Equity Rights eligibility
• Regular department and 1:1 meetings for career development
• Internal trainings, lunch and learns, and cross training 
• Training on advanced technology concepts and senior living
• Regular client interctions and feedback
• Access to and support for ongoing learning and education 

Application Process:

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically.

Medtelligent reaches out to certain candidates for quick phone calls to gather additional information – these usually last about 10 minutes and are scheduled in advance and according to your schedule. After the phone screen, candidates that are selected to proceed in the process will do an in-person or video interview. Decisions can be made after second round interviews. In some instances, third round interviews are held. 

Medtelligent values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.