Retail Project Manager

COMPANY OVERVIEW:

Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com, and its affiliates. We are the fastest growing cigar company in the country and a leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts, accessories, and more. While our roots are in direct marketing, we have a strong eCommerce and growing brick-and-mortar retail presence, with 4 retail locations in Pennsylvania, 5 in Texas, 3 in Florida, 1 in Tennessee, and more to come.

 

ABOUT THE ROLE:

The Retail Project Manager is responsible for leading the Operations project portfolio, managing every aspect of various project plans from inception to successful roll out and operational support. The role includes planning and managing projects involving departmental or cross-functional teams focused on the delivery of effective business solutions.

 

WHAT WILL YOU BE RESPONSIBLE FOR?

Business Results:

• Direct project teams to deliver effective and efficient business solutions in support of CI’s changing business needs in the areas of SOP development and maintenance, new store openings, hospitality and product knowledge training, compliance, guest satisfaction, product, operations, local marketing, facilities and technology
• Manage all projects within designated time frames and budget
• Lead key retail operations initiatives and assemble inter-departmental or other teams as needed
• Manage project scope, time, cost, quality, people, risk, procurement, integration and communication
• Provide management reporting on all projects  

Leadership & Teamwork:

• Develop and execute comprehensive project work plans, with designated persons responsible, time frames and measurable results in alignment with the over-arching product and service strategy
• Align accountability, authority, resources and control systems to produce the desired outcomes
• Identify potential project implementation risks, obstacles or delays and formulate recommended solutions
• Monitor and maintain projects after initial release; prioritize defects; measure and support guest/employee impact

 

Guest Engagement:

• Demonstrate unwavering external and internal guest focus in all actions.
• Use business analysis, competitor and consumer insights to provide understanding, direction and guidance around key initiatives
• Collaborate with internal and external business partners

 

Employee Engagement:

• Manage multiple teams in the initiation, planning, execution and closing of multiple projects
• Develop and direct project team coaching, mentoring, instruction, strategies, materials and assignments