Customer Account Manager (m/f/x) in Miami (hybrid)

Your Contribution

At ITONICS, you’ll be the trusted partner to a portfolio of high-value enterprise customers, helping them build and scale world-class innovation programs. You’ll own the post-sale relationship, driving product adoption, retention, and expansion opportunities. Your work directly impacts Net Revenue Retention (NRR), customer satisfaction, and the long-term success of our U.S. client base.

Your Day-to-Day Tasks

• Serve as the primary point of contact for a portfolio of enterprise accounts using the Innovation OS

• Drive onboarding, enablement, QBRs, and value-realization milestones

• Identify and execute expansion and upsell opportunities in partnership with Sales

• Collaborate with global Sales teams to align client goals with platform capabilities

• Track customer health and engagement via HubSpot, Gong, and Outreach

• Proactively mitigate churn risk and renew contracts on time

• Report to the US Managing Director and contribute to playbook evolution and feedback loops

Your Skills & Qualifications

Required:

• 3+ years in Customer Success and/or Account Management in a B2B SaaS environment

• Strong track record of managing enterprise clients and influencing expansion revenue ($50K–$500K+ ACV)

• Experience with SaaS products and R&D ICPs

• Exceptional relationship-building, project management, and cross-functional collaboration skills

Bonus: 

• Vertical expertise: public sector, defense, healthcare, energy, manufacturing, CPG

• Coming from a Portfolio / Data Management Software

• Fluent Spanish

Why us?

• Join the category leader in Innovation OS software, trusted by global innovation teams at Fortune 500 companies

• Shape the future of how organizations turn signals into strategy and scale innovation

• Work with a high-performing global team focused on impact, autonomy, and growth

• Attractive opportunity to expand vertically and horizontally in strategic sales roles

• Access comprehensive benefits, including a 401(k) plan, health and wellbeing programs, and other company perks designed to support your success in and out of work