Application Support Analyst, Dealer Training & Productivity

Application Support Analyst, Dealer Training and Productivity 


We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

In this position... 

What you'll do...

•Oversee technical support for various learning and training platforms used by our dealership network.
•Analyze platform usage data for trends and training opportunities. 
•Develop comprehensive support resources, including guides, FAQs, and troubleshooting documentation.
•Create and maintain standard response scripts for the most common user errors.
•Analyze usage data across platforms to identify trends and opportunities for enhancing dealer training.

You'll have... 

•At least 2 years’ experience in technical support, IT, or similar roles, with a preference for automotive industry backgrounds.
•Strong problem-solving and technical troubleshooting skills.
•Excellent communication abilities, with a knack for explaining technical concepts.
•Experience building in and supporting digital adoption programs like WalkMe or WhatFix.
•Collaborative skills in a dynamic team environment.
•Data analysis and basic scripting knowledge.

Even better, you may have...

•Deep understanding of automotive sales processes and dealership operations.
•Technical certifications or professional development.
•Experience with Learning Management Systems (LMS) and online educational platforms.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

 

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

 

• Immediate medical, dental, vision and prescription drug coverage

 

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

 

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

 

• Vehicle discount program for employees and family members and management leases

 

• Tuition assistance

 

• Established and active employee resource groups

 

• Paid time off for individual and team community service

 

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

 

• Paid time off and the option to purchase additional vacation time. 

 

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD
This position is a salary grade 5. 

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

 

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

 

#LI-Remote  

In this position... 

Oversee technical support for various learning and training platforms used by our dealership network.
Analyze platform usage data for trends and training opportunities. 
Develop comprehensive support resources, including guides, FAQs, and troubleshooting documentation.
 What you'll do...

Create and maintain standard response scripts for the most common user errors.
Analyze usage data across platforms to identify trends and opportunities for enhancing dealer training.
Craft and maintain scripts for data analysis, contributing to the strategic development of our t