Senior Manager, Project Management, Chief of Staff Team (Hybrid)

Senior Manager, Project Management, Chief of Staff Team (Hybrid)

The Bank Operations Chief of Staff Team supports an organization of approximately ~1,100 associates and contractors across the world.. As a Senior Project Manager on the Bank Ops Chief of Staff Team, you will have the opportunity to both lead and support strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will directly impact Bank Operations organization. You will work with smart, talented people who will challenge you to excel and you will be rewarded for your passion and your achievements.

We're seeking someone that can leverage good judgement when autonomously solving complex white space problems. This person should be highly organized with proven ability to contribute to and drive strategic projects and execute on critical business and cultural priorities. This individual should be passionate about growing an inclusive culture for Bank Operations through programming and communications and who has excellent partnership and collaboration skills. They should have a strong attention to detail and be able to adapt quickly to changing priorities.

As a Senior Project Manager on the Bank Ops Chief of Staff Team, you will:

• Plan, design, manage, and execute project plans for large scale projects for Bank Operations

• Manage logistics and deliver key deliverables for Bank Operations Senior Leaders

• Provide strategic and tactical thought partnership to effectively drive project delivery

• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business routines 

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Partner with communications partners and other key stakeholders to support Bank Operations communications needs as well as Senior leader communications needs. 

• Use Google tools and features to organize and enhance information sharing. 

• Work with a diverse group of individuals with a wide array of skills and perspectives who will challenge you to excel

The person will have:

• Good judgement and ownership when making impactful decisions

• Outstanding collaboration and communication skills which are essential for interacting with key stakeholders across all levels

• Very strong critical thinking and excellent problem solving skills

• A proven track record of process and/or project management

• Very strong attention to detail, combined with the ability to see and explain the big picture to senior management

• Organizational agility to adapt to changing demands 

• Excellent judgment and maintains confidentiality when necessary

• Highly motivated – willing to roll up your sleeves and get the job done

• Ability to identify and implement creative solutions

• Work experience achieving results with complex projects

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of experience in project or process management 

• At least 3 years of experience with Google Suite Products 

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 7+ years of experience in project or process management 

• 3+ years of Chief of Staff functions experience

• 3+ years of experience writing communications and presentations for leadership and non-leadership audiences

• 3+ years of experience in event management

At this time, Capital One will not sponsor a new applica