e-Commerce Operations Intern (2026 Semester 1) - Generation H

The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business. The eCommerce Operations team partners with multiple stakeholders to optimize the digital platform including order flow and the omnichannel interface. 

 

The Opportunity:

As the eCommerce Operations intern, you will support the Hermes.com team with operational and omnichannel responsibilities. You will gain valuable experience through understanding and executing industry best practices that are important to day-to-day functions and the overall user experience.

 

The Internship Program:

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H!

As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for January 12th – June 26th, 2026 and will be Part-Time to accommodate your academic schedule.

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

 

About the Role:

• Assist with order monitoring.
• Work closely with the Manager of e-Commerce Operations on compiling ideas for development of a dashboard to analyze key metrics to order flow.
• Audit and update omnichannel services including Store Locator and Product Locator.
• Maintain documentation on product personalization and track made-to-order items.
• Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support.
• Perform regular reviews of client communication shared in FAQs. Report updates to the web-contribution team and see through to completion.
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices.
• Execute all other duties assigned by the Manager.

 

About You:

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• Proven ability to multitask
• High level of attention to detail
• Solid knowledge of Microsoft Office & PowerPoint
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We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

 

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values ​​passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at th