Property Claims Director

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Carrie Richardson

Compensation: $115,000 - $130,000 / year

Description

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We are on the lookout for a Property Claims Director who will be responsible for overseeing the company’s national field-adjusting operation for residential and commercial first- and third-party Property claims. This role provides strategic direction, operational oversight, and technical leadership to ensure consistent, high-quality claims handling across a nationwide footprint. The Director will be accountable for claim outcomes, regulatory compliance, operational efficiency, staff development, and alignment with organizational risk and customer-service objectives. This role focuses on direct oversight of internal field claims operations with significant client interaction. 

To be successful in this role, you must have a keen eye for detail, strong analytical skills, and extensive knowledge of insurance claims processes and regulations. The ideal candidate will have the appropriate experience and demeanor to work independently in reviewing claims, meeting with clients, and analyzing performance data. You must be proactive and take initiative as this a full-time, home-based role. 

Key Responsibilities

• Lead and oversee a national field claims organization handling Residential and Commercial Property claims, both first and third party.
• Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives.
• Establish and maintain best practices, operational standards, and performance benchmarks across all regions.
• Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives.
• Provide technical and operational oversight of complex, severe, and high-exposure property claims.
• Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations.
• Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed.
• Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes.
• Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling.
• Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation.
• Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance.
• Lead, mentor, and develop regional and field claims leaders and adjusting staff nationwide.
• Drive talent development, succession planning, and performance management across the field team.
• Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling.
• Manage budgets related to field operations, staffing, and casualty claim expenses.
• Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality.
• Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.

Skills, knowledge & expertise

• Bachelor’s degree required; Juris Doctor or advanced degree preferred. 
• Must have an active adjuster license with the ability to obtain additional state licenses as needed. 
• 7+ years of progressive property claims experience, including third party and Commercial property. 
• Proficiency in property estimating practices and Xactware products. 
• Demonstrated leadership experience overseeing large, geographically dispersed field claims teams. 
• Experience managing increased volume during weather events. 
• Strong technical expertise in liability evaluation, complex claims, litigation management, and coverage analysis. 
• In-depth knowledge of state regulatory environments and compliance requirements. 
• Proven ability to analyze dat