Contents Manager

Responsive recruiter Benefits:

• On Site Fitness Room/Gym
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance

Are you experienced in contents cleaning and restoration and ready to lead a team that helps customers recover after fire, water, and mold losses? SERVPRO Team Toft is looking for a motivated, organized, and hands-on Contents Manager to oversee contents restoration operations and lead our contents division to operational excellence.

This role is ideal for someone with strong leadership skills, industry knowledge, and a passion for delivering excellent customer service during difficult situations.

Position Summary

The Contents Manager oversees all aspects of assigned contents restoration projects and contents cleaning crews. Responsibilities include managing customer satisfaction, coordinating project timelines, overseeing pack-outs and cleaning operations, training team members, and ensuring jobs are completed efficiently and professionally.

This is a leadership role that combines office coordination, field management, and hands-on operational oversight.

Primary Responsibilities

•  Manage the customer experience and ensure overall customer satisfaction 
•  Oversee contents restoration projects from start to finish 
•  Coordinate pack-outs, inventory, cleaning, storage, and pack-back operations 
•  Schedule crews, subcontractors, and resources for active projects 
•  Inspect and review contents cleaning quality and project completion 
•  Develop and maintain project documentation and job files 
•  Communicate with customers, adjusters, vendors, and internal teams 
•  Manage contents-related expenses, equipment, and materials 
•  Train, coach, and supervise Contents Technicians and team leads 
•  Recruit and develop contents personnel 
•  Ensure safe work practices and compliance with company policies 
•  Respond to emergency service calls as needed 
•  Support continuous improvement in leadership, operations, and restoration expertise 
•  Other duties as assigned 

Qualifications

•  High School Diploma or GED required 
•  Minimum 3 years of experience in contents cleaning, restoration, or related operations 
•  Previous supervisory or management experience preferred 
•  Experience with fire, water, and smoke-damaged contents strongly preferred 
•  Knowledge of inventory systems, pack-outs, and restoration procedures preferred 
•  Strong leadership, organizational, and communication skills 
•  Ability to manage multiple projects and deadlines 
•  Valid driver’s license required 
•  Industry certifications are a plus 

Physical & Work Environment Requirements

This position involves both office and field work. Field responsibilities may include:

•  Lifting up to 50 pounds independently and up to 100 pounds with assistance 
•  Standing, walking, bending, climbing ladders, and moving contents for extended periods 
•  Working in environments with dust, odors, debris, or varying temperatures 
•  Operating around cleaning chemicals and restoration equipment 
•  Occasional use of personal protective equipment including respirators

Benefits

Available Day 1:

•   6 Paid Holidays 
•  PTO accrual starting immediately 

After 60 Days:

•  50% Employer-Paid Health Insurance through Blue Cross Blue Shield 
•  Optional Vision, Dental, and Heritage Family/Global Life coverage 

After 6 Months:

•  401(k) with company match up to 4% 
•  Profit Sharing 

After 1 Year:

•  $1,000 Annual Anniversary Bonus each year. 

 All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process.

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