Registered Nurse (RN/Behavioral Health) - MDLIVE - Evernorth Health Services-Remote

Position Description

The position is full-time and 40 hours a week. The shift will be 10-hour shifts between the hours of 12PM and 12AM EST. Shifts may be 12PM-10PM EST or 2PM-12AM EST. Scheduled weekdays vary and must be able to do rotating weekends (Sat.-Sun.) Schedules are subject to change based on coverage needs. The RN Clinical Staff Member is part of the telehealth clinical team, which is devoted to the delivery care services in an online and fast-paced setting. The RN supports MDLIVE providers and clinical operations. This role will primarily support the nursing team with behavioral health task while also assisting with Urgent Care responsibilities. Strong telephone triage, assessment, communication skills, and computer skills required.

Essential Job Functions

• Utilize current evidence-based nursing practices and guidelines.
• Apply the ANA Code of Ethics for Nurses to professional practice.
• Support the clinical and administrative operations of telehealth across practice settings.
• Utilize MDLIVE technology and platforms in the delivery of patient care.
• Triage and assess patient for telehealth appropriateness.
• Serve as a liaison between patient and provider. Address any questions or concerns post-consultation.
• Resolve any pharmacy and/or medication issues in conjunction with provider order.
• Document, update, and maintain the patient medical record.
• Identify and report patient safety and quality issues.
• Act as an advocate for the patient.
• Support the promotion of optimal health outcomes.
• Patient education and support.
• Crisis intervention and de-escalation.
• Deescalate calls to a reasonable outcome for all parties.
• Other duties as assigned.

Required Knowledge/Skills/Abilities

• Critical thinking and data synthesis.
• Knowledge of therapeutic communication and de-escalation strategies.
• Ability to manage behavioral health crisis calmly and effectively.
• Empathetic and adaptability.
• Triage and assessment skills.
• Understanding of common mental health disorders, symptoms, treatments, and interventions.
• Knowledge of behavioral health standards, evidence-based practices, and crisis intervention protocols.
• Familiarity with psychotropic medications, side effects, and proper administration.
• Knowledge of Behavioral health, Urgent Care, and ER settings.
• Effective communication skills over various mediums.
• Multi-tasking in a fast-paced environment.
• Strong interpersonal skills with that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient.
• Knowledge of electronic medical records and e-prescribe.
• Maintain competencies for telehealth nursing.
• Ability to work effectively within a multidisciplinary team.
• Demonstrates proficiency with the following software: Microsoft Word, Excel, PowerPoint, and Outlook.
• Must be able to obtain a RN license in all 50 U.S. states and territories.

Education and Experience

• Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories.
• RN Licensure with at least two years of experience working in Urgent Care, Primary Care, or ER setting. I year of experience may be substituted with call center experience.
• Telehealth experience preferred.
• 1 year of experience working in a behavioral health setting
• Psychiatric- Mental Health Certification
• Crisis prevention and intervention certification preferred.  

Physical Demands

While performing the duties of this job, the employee is required to stand, walk, or sit; use a keyboard and computer mouse; reach with hands and arms; balance, stoop, kneel, bend talk, and hear. The employee must occasionally lift and/or move up to 25 pounds.  The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 30 - 45 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.