Director, Strategy & Operations (Marketing)

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

The Strategy & Operations team serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments. Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis. This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership. This is an exceptional opportunity for a gritty, entrepreneurial problem solver able to toggle between strategy and execution. This role will provide frequent exposure to the CEO and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech. 

As the Strategy & Operations lead deployed to our Marketing organization, you will help establish the foundational goals, operating systems, and measurement frameworks that guide how the function plans, executes, and learns. You will work in close partnership with our Chief Business Officer and Head of Marketing to shape the long-range marketing strategy and ensure that brand, product marketing, and growth efforts operate as one cohesive system.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

What You’ll Do

• Drive development of the marketing operating system by establishing annual and quarterly planning, OKRs, budget management, and governance rhythms that keep Brand, Product Marketing, and Growth aligned
• Partner with the Head of Marketing to define brand architecture, positioning, messaging, and visual identity, ensuring consistent execution across paid, owned, and earned channels
• Support Product Marketing and Product teams in refining segmentation, value propositions, and messaging, contributing to launch plans, playbooks, research coordination, and feedback loops that inform product and marketing priorities
• Coordinate closely with Product, Sales and Partnerships, Risk and Compliance, and Customer Experience to ensure marketing plans are executable, compliant, and customer-centric
• Develop and maintain a cohesive marketing tools and data strategy, evaluating and integrating systems that enhance analytics, experimentation, CRM, and workflow efficiency
• Develop data-backed proposals and frameworks that raise the quality and speed of strategic decision-making across the Marketing organization
• Distill progress into executive-facing memos and facilitate review meetings that drive alignment, accountability, and action

Who You Are

• 8+ years of professional experience, ideally including time in management consulting and/or in a high-growth start-up within a Strategy, Business Operations, or Chief of Staff function
• Experience supporting or advising marketing organizations, with exposure to brand, product marketing, or growth strategy preferred
• Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building
• Exceptional conceptual thinker who can move fluidly from strategy to execution and make amorphous problems tractable (“fog sculpting”)
• Highly collaborative operator with strong interpersonal skills, able to drive alignment and outcomes through influence rather than authority
• Thrives in fast-paced, dynamic environments and maintains composure amid competing priorities
• Strong bias for action, paired with obsessive attention to detail and a high bar for work quality
• Excellent written and verbal communicator, skilled at distilling complexity into clear, concise narratives and executive-ready materials
• Exceptionally quantitative, combining advanced financial modeling skills with fluency in quantitative analysis, budgeting, and forecasting

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines