RN Supervisor | Conrad Rural Health Clinic

This position works closely with leadership regarding strategic planning, program development, continuous quality improvement and financial/budget reporting and monitoring. Responsible for supervising and coordinating staff and activities to ensure optimum patient service. Responsible for workflow optimization, performance, regulatory compliance, and the overall supervision of assigned area(s) of operations to achieve exceptional care, superb service, and maximal physician/staff productivity.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications:

• Current Montana RN license or a multi-state compact license with authorization to practice nursing within the state of Montana, required.

• Current RQI required per policy and assigned area(s).

• Minimum of one (1) year leadership experience required.

• Minimum of two (2) years’ experience in a clinical setting required.

• Strong business financial skills. Demonstrated financial and budgetary experience.  Knowledge of government and reimbursement regulations, requirements, and HIPAA guidelines.

• Proven ability to take initiative, exercise independent judgment, and proactively problem-solve. Experience maintaining harmonious working relationships and addressing complex and sensitive issues.

• Knowledge of health care administration and continuum of care.

• Promotes excellence through setting high standards and providing high quality outcomes.

• Ability to act with integrity, kindness, and exhibit empathy.

• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.

• Commitment to working in a team environment and maintaining confidentiality as needed.

• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Supervises the day-to-day operating needs of the assigned area(s) including, but not limited to patient services, assigned practice operations, staff concerns, facilities maintenance, compliance, process improvement, marketing, physician practice coordination/support, and financial functions.

• Ensures optimum patient care services from initial contact to close of services. Works with leadership to respond to patient concerns, fosters an environment of immediate service recovery and transparency for patient billing, questions, and issues. Drives culture to improve patient experience, service, and access.

• Establishes processes in collaboration with leadership to ensure all assigned staff are properly trained for positions and develops cross training opportunities as warranted. Maintains up to date documentation of staff training and annual skills assessments. Ensures all continuing and required organizational education is up to date for assigned employees. Holds monthly staff meetings in collaboration with leadership, which allows for addressing issues, transition of care and continuum of care issues involving staff in seeking solutions for problems and provides information regarding organizational issues.

• Operates within the context of the established budget. Provides input into the budget process for the practice and is responsible for ensuring that the assigned area(s) budget projections are reasonable and defensible. Maximizes opportunities to meet and exceed budget guidelines. Develops clear goals to address variances to the budget.

• Works collaboratively with leadership to support the activities and needs of the assigned area(s) by providing appropriate resources, scheduling, recruiting, compensation, and adherence to contractual obligations. Ensures that schedules are maintained and in alignment with contractual obligations of the providers.

• Ensures all business functions are operative and all processes and procedures are effectively and efficiently in place and align with LH policies and procedures. Enthusiastically embraces change. Reviews processes and makes recommendations for improvement. Creates goals in collaboration with assigned leadership for operations a