Store Manager

Description

Job Title: Bilingual Customer Service Representative

Our company is seeking a highly motivated and skilled Bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in both English and Spanish, with excellent communication skills in both languages. As a Bilingual STore Manager, you will be responsible for providing exceptional customer service to our Spanish-speaking customers.

 Bilingual / English & Spanish REQUIRED  

Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Provide accurate information about our products and services to customers

- Resolve customer complaints and issues in a calm and efficient manner

- Document customer interactions and maintain accurate records

- Collaborate with other departments to ensure customer satisfaction

Requirements:

- Fluent in both English and Spanish (reading, writing, and speaking)

- High school diploma or equivalent

- Excellent communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Strong problem-solving skills

- Customer service experience preferred

If you are a team player with a positive attitude and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements

EDUCATION and/ or EXPERIENCE:

• High school diploma or equivalent, college degree preferred.
• Retail sales management or customer service management experience.
• Proven leadership skills.
• Demonstrated ability to meet/ exceed sales quotas.

KNOWLEDGE, SKILLS, & ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement our sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

DESIRED SKILLS:

• Experience in prepaid wireless sales management.
• Retail sales management or customer service management experience.
•  Bilingual / English & Spanish REQUIRED  

SALARY/ BENEFITS:

• Base Salary Range $15.00 hourly
• Base + Commission (Hourly Pay and Commission Paid Weekly)
• Medical, Dental, Vision & Supplemental Insurance Benefits eligible after 60 days

JOB TYPE:

• Full-Time
• Hourly - Non-Exempt

ENVIRONMENT & PHYSICAL DEMANDS:

The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to occasionally lift 10 to 25 pounds.
• Constant walking and standing; frequent bending, stooping, and reaching.