Medical Documentation Coordinator

About AmeriPharma

AmeriPharma is a highly rated closed-door pharmacy making a positive impact on the lives of our patients every day. Our family of brands provides long-term pharmacy care at home. That includes nursing services with CorsanaCare, AmeriPharma Infusion Centers, AmeriPharma Specialty Care, and MedBox, a pharmacy made for seniors.

We're looking for candidates who want to grow with us as our customer demand grows. We're constantly improving the way we work, investing in innovative technology for our future, and striving to modernize pharmacy operations – a rare thing in our industry.  If you want to grow your career in a supportive and transparent environment where people are respected, customers come first, and effort is recognized, this might be the role for you.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays 

Job Summary

As a Document Coordinator at AmeriPharma, you will be responsible for clerical tasks within the patient care department, ensuring compliance with all patient documentation. The role requires attention to detail and strong communication skills to maintain accurate patient records. You will report to the Patient Care Coordinator Supervisor.

Schedule Details

• Location: On-Site (Laguna Hills, CA)
• Hours: Monday-Friday, 8:30 AM – 5:00 PM

Duties and Responsibilities

• Assist with receiving Welcome Packets and Patient Forms prior to delivery.
• Receive refill patient HIPAA renewals monthly, loan equipment logs, and Shipping Address Change Forms.
• Follow up on incomplete forms and ensure patient records are complete (e.g., annual HIPAA updates, Loan Agreement renewals).
• Communicate with patients via the Citus application to provide timely responses, excellent customer service, and ensure patients receive proper services and deliveries.
• Assist Patient Care Coordinators with communication between doctor’s offices and patients as needed.
• Support Patient Care Clerks with tasks related to refills, dose changes, and transfers, if applicable.
• Serve as a backup for PCCs when necessary.
• Handle assigned offices as needed.

Required Qualifications

• Exceptional verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Strong time management skills with the ability to meet deadlines.
• Analytical and problem-solving abilities.
• Ability to prioritize tasks and delegate when appropriate.
• Proficiency with Google Suite or related software.

Education and Experience Requirements

• High school diploma or equivalent.
• A minimum of 2 years of relevant experience is preferred.

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move