Sr. Manager, Infrastructure Delivery

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Manager – Infrastructure Delivery leads a high-performing team within IaaS Systems and Storage & Engineering (ISSE) to develop, deploy, and maintain cutting-edge infrastructure services. This role requires strong leadership, innovation in process transformation, and a strategic mindset focused on delivering quality, cost-effective IT infrastructure at scale in a complex enterprise environment. In addition, the ideal candidate will champion Agile delivery methods, cultivate new talent, and leverage GenAI capabilities to continually evolve the organization’s infrastructure strategy.

Key Responsibilities

•Lead the delivery of infrastructure services including hardware, Linux, Windows, hypervisors, containers, networking, SAN storage, cabling, rack design, and power provisioning in data centers.

•Drive operational excellence by implementing innovative, automated processes and procedures that reduce costs, accelerate timelines, and guarantee high-quality deployments.

•Collaborate with cross-functional teams (Network, Security, Cloud,  
  Procurement, and others) to ensure end-to-end delivery alignment, while 
  identifying new service opportunities to expand the team’s scope.

•Serve as a trusted partner to stakeholders, understanding their objectives and 
  recommending infrastructure solutions that address evolving business needs.

•Oversee budget planning, vendor relationships, and procurement processes to 
  optimize resource utilization and cost efficiencies.

•Implement Agile principles using Jira (or equivalent tools) to manage projects, tasks, backlogs, and sprints for maximum transparency and team productivity.

•Establish and maintain robust training and mentoring programs, developing 
  future talent and instilling best practices in infrastructure delivery.

•Integrate GenAI capabilities to support predictive analytics, capacity planning, 
  issue resolution, and continuous improvement across infrastructure deployment processes.

•Ensure compliance, audit readiness, and adherence to corporate policies, 
  regulations, and industry standards.

Leadership & Team Development

•Provide visionary leadership with a focus on continuous improvement, 
  fostering an environment of accountability and professional growth within the team.

•Mentor and guide team members, offering clear career progression paths and 
  upskilling opportunities in emerging technologies (containers, cloud platforms, automation tools, etc.).

•Encourage a customer-first mindset, ensuring that day-to-day operations and 
  strategic initiatives alike are aligned with internal and external customer satisfaction.

•Champion the adoption of new technologies and best practices, leading 
  transformation initiatives to keep the team at the forefront of infrastructure 
  innovation.

•Experience incorporating artificial intelligence (e.g., GenAI) into infrastructure 
  or operational workflows.

•Demonstrated success driving strategic initiatives that align with 
  organizational goals, reduce complexity, and enable scalability in rapidly 
  changing environments.

•Certifications in Agile, ITIL, or relevant technical fields (e.g., VMware, Red Hat, 
  Cisco) are advantageous.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
•8+ years of relevant work experience and a Bachelors degree, OR 11+ years of
relevant work experience

Preferred Qualifications
•9 or more years of relevant work experience with a Bachelor Degree or 7 or
more relevant years of experience with an Advanced Degree (e.g. Masters,
MBA, JD, MD) or 3 or more years of experience with a PhD
•Bachelor’s or Master’s degree in Computer Science, Engineering, or a related
field.
•Proven experience leading infrastructure delivery teams in large, complex
enterprise environments.
•Proficiency in hardware (servers, racks, power), Linux, Windows OS,
hypervisors,