Intake/Access Case Manager

Job Title: Intake/Access Case Manager

FLSA Status: Full Time - non-exempt 
Reports to: Program Supervisor

Schedule: FT, 12:30pm-9pm
Supervises: N/A

Closing Date: 5/31/2024

Rate of Pay: $26/hour

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function: The Connection Center Intake/Access Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Connection Center Case Manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year. Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long term housing stability. The Connection Center is open 24 hours a day, 7 days a week.

Duties and Responsibilities:
• Answers calls for information regarding The Salvation Army’s assistance programs and other community resources.
• Focus on triaging, VISPDATs, and providing assistance as needed.
• Assess needs and identify resources to establish individual case plan.
• Connect qualified candidates with their appropriate partner agency.
• Provide tailored case management and financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Maintain comprehensive case management files and statistics required by funding sources.
• Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.

Intake/Access Specific Responsibilities:
• Utilize creative approaches to resources, supportive services, and housing opportunities.
• Recognizes that a one-size fits all approach is not appropriate for those who are unhoused and instead seeks to utilize out of the box, progressive engagement approaches.
• Understands when a lighter touch rapid resolution navigation and case management focused services or more intensive resource navigation, referral and housing financial support is needed
• Assess the family situation including strengths and opportunities quickly and through ongoing rapport building.
• Ensure that all eligible households are provided VISPDATs and are enrolled in OneHome in a timely manner.
• Recognize that OneHome is not the solution for all, and work to identify any opportunity for rapid resolution responses, or alternative housing solutions outside of OneHome.
• Refer households to relevant and appropriate resources in the community, and in many cases provide warm hand offs or even more intensive support for engagement in services.
• Collaborate with Hotel/Motel Case Managers to meet the needs of clients.
• Report weekly to Lead Case Manager.
• Other duties as assigned.

Qualification and Education Requirements:

• Bachelor’s Degree required; Master’s Degree preferred. Bachelor’s or Master’s Degree in social work, or a related field, transcripts required.
• Required one-year experience with providing casework services.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking.
• Sound judgment and decision making.
• Skilled in working with a team.
• Excellent oral