Customer Service Representative

Description

  WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 

•  Occasional lifting of 12 lb cases to bring to shipping department to send out samples. Dolly is available for transfer of multiple cases. 

COMPUTER SKILLS:

•  Proficient knowledge required in the use of a personal computer. 
•  Proficient knowledge required in the use of Word. 
•  Intermediate knowledge required in the use of Excel. 

ADDITIONAL REQUIREMENTS:

•  Individual will be required to be in contact with fellow employees at all different levels, including those in management.
•  Individual required to work well with fellow employees in various departments to process orders and managing issues that may arise with orders.
•  Represents Compact Industries in a professional manner when dealing with vendors and customers.

EDUCATIONAL REQUIREMENTS:

•    High School Diploma or G.E.D 

WORK EXPERIENCE:

•  Previous two or more years of Customer Service preferred  

Requirements

PURPOSE: 

Provide communicative, supportive care to our customers, internal and external. 

RESPONSIBILITIES:

Daily:

•    Check and respond to voice mail and e-mails in a timely manner. 
•    Receive and enter sales orders throughout the day, as they arrive at Compact.
•   Check inventory on Syspro for items needed to complete shipments.  
•  Check the shipping paperwork from the previous day in Syspro - Making sure the  sales order matches the BOL, and all items have been dispatched.
•  Arrange shipments for customer 
•  Contact carriers for same-day POD receipts 
•  Upload POD receipts to customer 
•  Contact customers via e-mail, fax or telephone when order is received, if it may be short, and to provide a ship date. 
•  Review the daily production schedule to evaluate order shipment dates. 
•  Investigate any calls or emails that come in throughout the day regarding questions on  past orders that may have shipped incorrectly, shortages, damages, etc.. 
•   Enter orders for case samples to be sent to new or existing customers for Sales  Department. 
•  Provide appropriate paperwork to the Shipping department for finished good  shipments. 
•  Manage customer-owned materials and slow-moving materials. 
•  Attend daily production meetings.
• Review the QA “on hold” report.
•  Review and Expedite past-due orders 
•  Other duties as assigned. 

Occasional, Infrequent:

•  Prepare export documents such as COA’s, NAFTA, Commercial Invoice. 
•  Contact freight companies when issue with a shipment.
•  Attend slow-moving materials meeting, hold meetings, etc. 
•  Prepare and review reports as assigned.