General Manager

OVERVIEW

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Restoration General Manager reports to the District Director with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. The Restoration General Manager is primarily responsible for managing the daily operations of the office, including direct oversight of office and field personnel. He/she will serve as Estimator and/or Project Manager of Large Claims as needed; and/or any other role needed for the branch’s health. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R).

JOB RESPONSIBILITIES for the Restoration General Manager:

• OFFICE STRATEGY & BUDGETING

• Restoration General Manager develops and implement office strategy with management team
• Manages budget
• Reviews profit margins and handles concerns as they arise
• Reviews and monitors cash collections on a monthly basis

• STAFFING & FACILITIES
  • Restoration General Manager conducts annual performance reviews
  • Handles staffing issue as needed
  • Payroll review and submission
  • Forecast staffing needs
  • Insure facility maintenance
• CLAIMS OVERSIGHT

• Restoration General Manager supplement efforts are either ESC or Small claims as needed
• Serves as Estimator for large losses as needed
• Serves as a Project Manager for large losses as needed
• Handles warranty complaints
• Communicate “Program” changes to the entire claims management team as they arise
• Monitor and develop program/client relationships with insurance companies
• Field sales and other inquiry phone calls as needed
• Deal with attorney on collections and legal matters
• Invoicing approval and submission
• All other duties as assigned

QUALIFICATIONS AND SKILLS:

• Education: Bachelor's degree (B. A.) from four-year College or university with a record of strong academic achievement.
• Experience: At least one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:                                                    

The Restoration General Manager must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.

TECHNICAL SKILLS:                                                   

To perform this job successfully, the Restoration General Manager should have knowledge of industry related software be able to “touch type” and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps.

REASONING ABILITY:

The Restoration General Manager should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limi