Technical Architect - Dynamics 365 CE & Power Platform

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Locations:

Locations: NY City Metro Area / Chicago IL / Atlanta GA / Charlotte NC / Dallas TX / Malvern PA

Job Description

Role and Responsibilities:
Solution Architecture & Design Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
Define and implement scalable, secure, and extensible CRM architecture.
Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
Platform Modernization & Customization
Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
Enable out-of-the-box features and extend capabilities using custom development where needed.
Integration & Data Flow

Design and implement integrations with:
Shopify, Espresa, Paymentech, SendGrid
Databricks Lakehouse for Pet Registry and Microchip Registry
Microsoft Dataverse and Customer Insights
Ensure real-time data synchronization and robust API-based integrations.
AI & Customer Experience Enablement
Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
Enable data-driven insights through integration with Dataverse and Power BI.
Collaboration & Delivery Support
Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
Provide technical leadership and mentorship to CRM developers and integration specialists.
Participate in code reviews, solution validation, and performance tuning.

Required Skills & Experience:

10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.

Expertise in:
D365 Sales, Customer Service, Power Platform
Azure Integration Services, Dataverse, Dual-write
Plugin development, JavaScript, Power Automate, and custom connectors
Experience in large-scale CRM implementations and data migrations.
Strong understanding of enterprise integration patterns and cloud-native architecture.
Preferred Qualifications:
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Experience with Databricks, Microsoft Copilot, and Customer Insights
Familiarity with IPPD 365 or similar delivery frameworks
Expected Outcomes:
A robust, scalable, and integrated CRM platform supporting B2B and B2C operations
Seamless data flow and real-time synchronization across enterprise systems
AI-enabled customer engagement and data-driven decision-making
High-quality, maintainable technical solutions aligned with business goals

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 
•    Flexible work 
•    Healthcare including dental, vision, mental health, and well-being programs
•    Financial well-being programs such as 401(k) and Employee Share Ownership Plan
•    Paid time off and paid holidays 
•    Paid parental leave
•    Family building benefits like adoption assistance, surrogacy, and cryopreservation
•    Social well-being benefits like subsidized back-up child/elder care and tutoring
•    Mentoring, coaching and learning programs
•    Employee Resource Groups 
•    Disaster Relief 

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that suc