Software Development Manager - Salesforce

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Software Development Manager - Salesforce, you'll be a servant leader whose mission is to build a team that is self-organizing and self-managing. Responsible for elevating team member performance, you'll ensure your team has what it needs to implement technologically superior software.

About the role

• Lead and mentor an Agile team that leans into data-driven experimentation, innovation, quality and craftsmanship

• Communicate and promote the culture and mission of the company

• Collaborate with leadership to establish a divisional mission aligned with the company vision

• Promote iterative, thoughtful decision making within a self-organized team

• Recognize trends affecting delivery goals and support team decisions on short- and long-term resolutions, removing roadblocks when necessary

• Drive performance in areas such as quality, predictability, flow and velocity

• Coordinate response and communication of tech incidents to stakeholders

• Recognize trends across tech incidents and ensure true root causes have been identified and fixes implemented

• Stay informed of trends and changes in the broader technology, business and regulatory landscapes

• Regularly evaluate the team's size, organizational fit and position and propose changes to improve synergies

• Fully understand and plan for the product roadmap and maintain awareness of broader technical and business changes impacting the team

• Develop short-, mid- and long-term key results with the team to achieve team objectives

• Develop and retain talent in alignment with the product team's vision and roadmap

• Lead interviews and discussions regarding hiring decisions for candidates and promotions, pulling in appropriate subject matter experts as required

• Prepare and deliver reviews, compensation adjustments and promotions

• Identify, implement and drive adoption of best practices within the leadership community

• Mentor and support team members on any of the above responsibilities

About you

Minimum Qualifications

• 5 years of experience in a Salesforce Development or Administration

• Bachelor’s degree or equivalent experience in computer science, information technology, or a related field

• Knowledge of organizational technology standards, including testing and deployment

• Knowledge of software delivery roles and the responsibilities of each, such as software engineers, architects, leadership and product roles

• Experience mentoring and developing team members

• Experience using Agile metrics, such as throughput, work-in-progress (WIP), cycle-time and defect rates, to improve team performance

• Demonstrated ability to advocate on behalf of team members and projects using deliberate, accurate and persuasive language

Preferred Qualifications

• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant

• Deep knowledge of Salesforce Flows, including leveraging screen flows and record-triggered flows to simplify operational complexities

• General knowledge of the supported business areas and the ability to make the Salesforce platform work for their goals

• Experience providing mentoring and technical leadership to peers, fostering collaboration and ensuring best practices are followed

• Experience working with Apex

• Bachelor’s degree in computer science, information technology, or a related field

• Proficient knowledge of M