Senior Lead Engineer, Warehouse Systems

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Team

At Stitch Fix, our Warehouse team is a group of Engineers, Operations Researchers, and Data Scientists responsible for end-to-end software support of Stitch Fix’s operations. We believe in a curiosity-driven tech culture where members have autonomy to deliver impact through end-to-end, full-stack product development and ownership. The diversity of the problems that we work on and the data-rich environment of our business make it possible, even essential, to bring the tools of multiple disciplines to bear on our hardest problems. 

The Warehouse Technology team powers Stitch Fix’s most client-centric and personalized shopping experience by digitally orchestrating the warehouse floor — ensuring real-time inventory accuracy, efficient movement from receiving to shipping, and boundless personalization in every order. We strengthen our foundation with high-performing, scalable systems that enable access to awesome merchandise, deliver exceptional service, and unlock new revenue opportunities. We are looking for a senior contributor to help us more holistically meet this vision.

About the Role

As a technical lead on the team, you will focus on development and roadmapping against key application enhancements to support floor efficiency, accuracy, and system reliability. You will provide expertise in both industry best practices as well as our software stack, providing a software development blueprint against warehouse functions receiving through shipping. You will mentor more junior engineers, modeling both care and ambition in driving impact to the business. You will work closely with industrial engineers, floor managers, and other operations partners to define end-to-end strategies to meet a variety of goals:

• Engendering a resilient and accountable warehouse system supporting uninterrupted operations
• Ensuring comprehensive visibility into warehouse operations and precise ingestion of new merchandise
• Supporting a fully directed, efficient fulfillment flow, that can scale independently of cost
• Providing flexibility to support any combination of order lines, fulfillment timing, packaging, and inserts to deliver personalized shopping experiences to our clients
• Enabling fast and accurate returns and refunds, maintaining client trust in our product
• Ensuring every order ships fast and right

This team has considerable opportunity for impact, by combining a deep focus on ensuring a client-right approach to warehouse management with smart, active processes to increase business efficiency and unit margin.

You're excited about this opportunity because you will…

• Build tight relationships between enthusiastic partners in varied disciplines of industrial, software, and operations research engineering, owning end-to-end hardware to cloud solutions.
• Solution at high speed with a small, agile team of coworkers to produce outsized impact on the business.
• Showcase your ability to solution in a system with high-uptime requirements.
• Have the autonomy to identify and roadmap unaddressed problems in the business and their impact, as well as offer new, improved solutions to existing challenges.
• Take a leading role in prioritization and sequencing to drive the best value for our clients and stakeholders.
• Apply your understanding of systems design, engineering for resiliency, and thinking in tradeoffs across a multidisciplinary team of hardware, application, and machine learning engineers.
• Be exposed to a wide-open field of opportunity for impact with plenty of challenges to make your own.

We’re excited about you because…

• You have 5-8 years of software engineering experience.
• You drive for resiliency. You take a principled approach to complexity, and can make smart bets on where to invest time and system burden for maximum business impact.
• You have strong written and verbal communication skills, with the ability to communicate cl