Administrative Assistant - Student Financial Services

Description

The Student Financial Services Specialist provides administrative support for the department and is responsible for specific functions as assigned.  It is expected that this person will be knowledgeable about all aspects of financial aid and student accounts and be able to provide helpful and professional service to students, faculty and staff.

Duties and Responsibilities: 

Essential: 

• Answer phone, check office voicemail messages, respond to office email messages, greet students and families, schedule appointments as needed, provide customer service assistance with routine questions.
• Import data from ED Connect.  Load files into Powerfaids (ISIR’s) and match records in Jenzabar.
• Responsible for data entry of required documents, follow-up as needed, and sending notices of missing requirements on a regular basis via PowerFAIDS software.
• Collect and process documentation required for verification of a students’s FAFSA in accordance with federal guidelines.
• Meet with new Traditional or SAGE students and review financial aid as well as student account billing.
• Sending new FAFSA’s to admissions if they are not in the system as inquiry.  Then sending out letters weekly with the Admissions application to complete our goals.
• Update student address and contact information in PowerFAIDS software and sending the information to the registrar’s office to update.
• Process and file electronic Federal Direct Loan Accept, Increase, Cancel, and Reduce Confirmation forms.  Also, sending notices (letter, email and phone calls) for all missing Loan confirmation, Entrance Counseling and Promissory Notes.
• Update and/or create forms, brochures and other informational documents and notices.
• Maintaining and updating regular website and my.cedarcrest with current information.
• Create and Update emails and letters for financial literacy or outreach to go out to students (ex. FAFSA reminder, SAP/Withdrawal information at the beginning of the semester).  
• Publicize outside scholarships, write campus newsletter articles, as well as design reports using Jenzabar and academic web reports to match students to specific scholarship opportunities and keep scholarship book updated.
• Assists in reviewing and mailing of student invoices.
• Assists in sending out student invoices with the revised Financial Aid Award letter.
• Order office supplies, photocopy, and distribute interoffice and outside mail and coordinate maintenance/repair for photocopiers.
• Scan all appropriate documentation in Alchemy imaging software.
• Complete special projects as assigned by the Director, Associate Director or Manager of Student Accounts and Billing. 

Marginal: 

• Performs other duties as required to support departmental needs.
• Meet with current as well as prospective students and their families to provide financial aid and student account information and assistance.
• Attends workshops and seminars to remain up to date on new regulations, products, and policies.
• Updates and/or creates forms, brochures, and other informational documents and notices.
• Responsible for special projects as assigned.
• Attend Admissions Open Houses, Accepted Students Days, Orientations and other College events and functions as needed. 

 

Qualifications

Education/Training: 

Bachelors degree preferred; previous higher education experience preferred. 

Knowledge/Skills/Abilities: 

Excellent verbal and written communication skills and proficiency in use of computers and various software applications (including word processing, database and spreadsheet programs).  

Physical Requirements and Working Conditions:  

Ability to work occasional evenings and weekends. 

Complexity: 

Entry level administrative position.

Application Instructions

Please submit a letter of interest (cover letter), resume, three references. 

Cedar Crest College is a liberal-arts college, primarily for women, dedicated to the education of the next generation of leaders. The college prepares students for life in a global community by