Responsible for the operational success of assigned community-based services programs, ensuring seamless team management, development, program delivery, and quality control and evaluation. 

DUTIES

SUMMARY

Responsible for the operational success of assigned community-based services programs, ensuring seamless team management, development, program delivery, and quality control and evaluation. 

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures assigned programs are in compliance with all agency policies and procedures including adhering to all state and/or federal funding requirements and licensing requirements. 

• Ensures continuous availability of clinical supervision, consultation, and support as required during and after normal business hours. 

• Manages the development and implementation of comprehensive, coordinated service plans for all covered families in assigned programs. 

• Ensures all staff are provided with individualized orientation plans, training plans, direct field observations and performance evaluations. 

• Provides direct supervision to program supervisors and direct service staff. 

• Is responsible for providing leadership development to all program staff and partners with the Regional Vice President to support and provide leadership for the entire region.

• Ensures timely, high-quality documentation of services in accordance with CII and contractual requirements including ensuring  charts are audit ready at all times. 

• Develops and monitors staff schedules to ensure program coverage and budgetary compliance. 

• Manages collection of process and outcome data and utilizes the data to improve program procedures, identify needs, and highlight program successes. 

• Provides input on the development of program budgets; reviews and approves payment of expenses and ensuring compliance with approved budgets. 

• Ensures resources are sufficient to support assigned programs. 

• Manages to ensure fiscally viable programming. 

• Facilitates and participates in case conferences and team meetings to monitor individual needs and services plans to ensure effective quality clinical service delivery in alignment with CII’s service philosophy.

• Works collaboratively with regional management team to integrate cross program activities and functions.

• Seeks opportunities to build strong relationships with local and community organizations, government agencies and individuals to promote CII programs in the region and explore possible collaborations and/or funding.

ADDITIONAL DUTIES

• Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• Responsible for the overall direction, coordination, and evaluation of the direct and indirect reports.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• This job provides direct supervision to 5-10 assigned staff

QUALIFICATIONS

EDUCATION & EXPERIENCE

• 5 years of managerial, supervisory experience.       

• Master's degree in Psychology, Social Work or related field required. 

OTHER QUALIFICATIONS

• Possesses a valid driver's license and state-required auto insurance.

• This position may require some travel.

• Ability to work with minimal supervision.

• Spanish / English bilingual preferred.

• Ability to handle confidential information. 

• Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.

• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.

• Sensitivity to service population’s cultural and socioeconomic characteristics.

• Excellent verbal and written communication skills.

• Punctual and dependable attendance.

CERTIFICATES, LICENSES,