Director, Enterprise Technology Services - Site IT

ABOUT ASTRAZENECA

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines and therapies for some of the world’s most serious diseases. There’s no better place to be if you want to deliver treatments making a difference for patients, their families, and society. Not only are we one of the world’s leading pharmaceutical companies, AstraZeneca is also recognized as one of the world’s leading Great Place to Work. We are committed to learning and development in an inclusive culture that champions diversity and collaboration to effectively delivery the best outcomes the first time every time.

ABOUT OUR IT TEAM

Join us at a crucial stage of our journey in becoming a digital and data-led enterprise to drive scalability, speed, and security to deliver exponential growth. At AstraZeneca, Information Technology empowers our business partners to perform at peak productivity and lead new ways of working to discover and deliver medicine, combining pioneering science with leading digital technology platforms and information. Make the impossible possible by through creativity, collaboration, standardization, automation, artificial intelligence, and exceptional service.

Focused, committed, and backed with the investment to succeed, we’re driving cross-company change to disrupt the entire industry. AstraZeneca is a place to work with industry leaders to innovate in technology and science. You’re trusted to explore solutions, experiment with groundbreaking technology, and grapple with challenges in a modern technology environment that may never have been considered previously. It’s a dynamic environment to work in and that’s why we love what we do. There are countless opportunities to learn and grow, through education, experiences, and exposures to new business ideas, people, and technologies. Shape your own path with a diverse team of industry leaders charting new courses in science and technology. Be part of a team that has the backing to innovate, disrupt an industry, and change lives.

ABOUT THE ROLE?

The purpose of the Director, Enterprise Technology Services - Site IT role is to lead a team of skilled and specialist IT professionals who will manage, deliver and actively drive improvements for the IT infrastructure, tools and services that directly support the workforce across their region. The role will have an in-depth understanding of Enterprise Technology Services as well as the business technology services we partner to support, including Research & Development, Rare Disease, Commercial, and Operations.  In Liaison with technical service capability owners they will ensure technology is aligned to global standards and will support the business growth. They will ensure effective delivery of world-class services and represent Enterprise Technology Services. 

Key Accountabilities & Responsibilities

Service Delivery, Performance & Exploitation:

• Responsible for the highest levels of user experience and satisfaction for all services delivered into their site including new service introductions which must have engaged with our ATS processes.  Work with required teams and Service Improvement Lead on Site SIPs as required to increase satisfaction and Pulse scores.
• Responsible for proactively managing expectations and enabling colleagues to exploit our services at a site level through communication, education and awareness, referral to specific services that underpin delivery including Service Levels and leveraging of effective core IT processes.
• Accountable for service performance levels attainment of owned services, utilising standard global dashboards and visual performance management available media to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans.
• Responsible for driving service standards, engagement with global processes and ensuring local infrastructure is lifecycle managed in liaison with any local Site/Marketing Company/Commercial Business function.
• Embed and operate a high level of knowledge of key ITSM toolset and processes, performance measurement platforms and reporting capabilities ensure they are understood, utilised and support daily run of service across the team.
• Acts as a partner concern point for high-priority service issues relevant to their site and support the resolution of issues working with the Command Centre, Owners and business aligned BTGs, attendance at bridge calls.
• Responsible for the delivery of AskIT, Onsite & VIP services as OneIT with the Direct Channels Lead for global strategy, a set of global standards and operating procedures ensuring the services delivered at the site are globally consist