Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM

Job Title: Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM

Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA

Travel: 25%

Job Description: 

-A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.  
Expectations: 
• 2+ Years experience working with ServiceNow CMDB/CSDM Solutions 
• Ability to take complex technical specifications and articulate it to a customer in business logic 
• Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc. 
• Ability to take complex technical specifications and articulate it to a customer in business logic 
• Ability to take business logic from customer and translate it in technical terms and stories for development 
• Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements 
• Comfortable with leading training to various client learning personas 
• Comfortable with conducting guided UAT sessions with customer UAT stakeholders 
• Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels 
• Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand 
• Documenting meeting notes after client calls and sending out within 24 hours of said call 
• Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc. 
• Proficient with the agile lifecycle 
• Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc. 
• Being able to take data and manipulate it to find a quicker way to complete a manual task 
• Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do • Able to work independently • Interacts with customers in a professional and pleasant manner 
• If you are unsure, comfortable asking for help, clarification, etc. 
• Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer 
• Ability to see scope creep and to handle it through appropriate channels 
• Proficient in ServiceNow platform features (i.e. CSA cert) 
• Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert) 
• Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook 
• Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert)  
Ability to Produce: 
• Base Requirements 
• Technical Requirements 
• Requirement Analysis 
• Process Documentation 
• ServiceNow Stories 
• ServiceNow Demos  

Knowledge Required: 
• MS Office (Word, Excel) 
• ITIL 4 
• ServiceNow CSA Certification 
• (2) CIS Certifications 
• ServiceNow CMDB/CSDM

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays