Claims Care Associate (Remote available) 1

Alternate Locations: Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Work from Home

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74121

 

The Role at a Glance

We are excited to bring on a Claims Customer Care Associate to join our claimant excellence team supporting Group Protection in a remote environment. 

Background Details 
The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.  
 
As a Claims Customer Care Associate, you will be responsible for answering claimants calls regarding potential group insurance product (example: dental, life, disability, FMLA, etc.) in a call center environment. You will act as a liaison between the employee (member) and the claims examiner to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claims needs/questions and advise of next steps in the process. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on! 

What you'll be doing

• You will communicate with roughly 50-60 customers throughout the day, answering questions and providing information regarding their claim through the utilization of multiple applications and platforms. In addition, you will provide verification of benefits as needed for member.
• You will provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is notated appropriately.  
• You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.  
• You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.  
• Training Schedule: Monday – Friday 9:00am – 5:30pm EST 6 weeks.
• Regular Full Time Schedule: Must be available to work an 8 hour shift Monday through Friday between the hours of 8:00am to 8:00pm EST (later shifts may occur as you progress in your career). 
• Regular Part Time Schedule: Must be available to work a 10 hour shift 

What we’re looking for

Must-have experience (Required)

• High School Diploma or GED 
• Ability to communicate effectively (verbal/written) 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 

 

Must-have capabilities:

• Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.   *To check internet speed, go to ‘Google’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth. 

 
Nice-to have Experience (Preferred):   

• Data entry and research experience in a fast-paced environment 
• Ability to maneuver through multiple systems as needed 
   

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

• Clearly defined career tracks and levels to help you successfully manage your career

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering