Manager, Product Management - Case Automation Platform (US Card)

Recruiting: VA - McLean, United States of America, McLean, Virginia

Manager, Product Management - Case Automation Platform (US Card)

 Product Management at Capital One is central to how we are reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. Platforms are at the forefront of how we are elevating our customer experience.

We are seeking product managers to join our growing Card Platform & Services team which is revolutionizing the way we meet our customers' most critical needs by delivering platform capabilities that unlock real-time, intelligent solutions. These are technically fluent individuals who can work horizontally with many stakeholders, solving complex problems with technology that focuses on real-time, intuitive experiences for our customers’ most critical needs. You will be responsible for cultivating and delivering the vision on a platform that supports the end to end flow of customer investigations, working with many stakeholders to ideate and deliver new to market capabilities, ensuring intelligent logic within the system to drive customer resolution, while maintaining resiliency of the enterprise platform. 

Key responsibilities include:

• Facilitating automated and/or manual resolution of customer investigations surfaced in any channel through a deep understanding of the business need and surrounding technical ecosystem 

• Collaborate with product, engineering, and customers (internal and external) to create a continuous feedback loop to improve our investigative capabilities 

• Apply analytical rigor to turn business opportunities into measurable outcomes, that can be leveraged by all

• Partner with stakeholders to identify requirements, prioritize high impact platform capabilities, and then translate those needs into iterative features that can be actioned by your engineering team(s)

• Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases

• Evaluate and explore new technical approaches to solve customer needs

In this role, you’ll be expected to demonstrate proficiency across four key areas

• Human Centered 

  • You’ll define clear and actionable problem statements 

  • You’ll leverage customer insights to influence priorities and roadmap feature development 

  • You’ll drive alignment between stakeholders in the development of acceptance criteria

• Business Focused 

  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes

  • You’ll be able to identify points of leverage in complex problems or systems, and utilize data to define measurable outcomes

  • You’ll obsess over risks to iterate faster in a well-managed way for the immediate team

• Technology Driven

  • You’ll deeply understand and leverage technology

  • You’ll focus on the end-state architecture vision to partner with technology teams to drive comprehensive design decisions out of white space technical problems

  • You’ll share business strategy and roadmap with Tech partners to establish context 

  • You’ll deliver value by creating reusable, extensible and resilient capabilities

• Transformational Leadership 

  • You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams

  • You’ll provide transparency on risks and impediments

  • You’ll build relationships with those outside of your immediate team resulting in horizontal influence 

  • You’ll contribute to team culture by leading activities to attract and retain top talent, while supporting and developing junior product associates

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly – to internal and external partners. Our team knows their priorities and why they’re doing what they’re doing. You can rally teams and groups to work with you.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from