Senior Account Manager

Senior Relationship Manager, Digital Services – Americas 

Location: US remote 

Compensation: $150,000-$180,000 USD (OTE) 

 

About Worldline

 

Worldline [Euronext: WLN] is the European leader in payments and transactional services and ranks as the #4 global player in the industry. With a strong international presence and a commitment to innovation, Worldline serves as the technology partner of choice for merchants, banks, third-party acquirers, public transport operators, government agencies, and industrial companies across all sectors. 

  

Backed by a team of 18,000+ employees across 40+ countries, Worldline delivers sustainable, secure, and trusted solutions across the entire payments value chain. Our offerings include in-store and online commercial acquiring, secure payment transaction processing, and a suite of digital services. With a focus on environmental responsibility, trust, and social transformation, our expanding portfolio continues to shape the future of payments worldwide. 

 

 

The Opportunity

 

Join Worldline as a Senior Relationship Manager and play a key role in shaping our growth across the Americas in the dynamic digital services sector. Based in the U.S., you’ll work with leading clients, driving revenue growth by strengthening existing relationships and identifying new opportunities.

In this client-facing role, you’ll serve as a trusted advisor, helping customers succeed with Worldline’s solution stack. Your expertise in payments and SaaS will position Worldline as the go-to partner for innovative, reliable solutions.

 

We’re looking for a relationship builder with strong commercial acumen—someone who thrives in a strategic role and is passionate about delivering best-in-class service. You’ll collaborate with cross-functional teams and lead key initiatives that directly impact our success.

This role includes up to 25% travel and offers the chance to be part of a high-performing, industry-recognized team.

 

 

 

Your day-to-day responsibilities:

 

• Represent Worldline’s full portfolio of brands with assigned Digital customers developing tailored value propositions that align with customer needs
• Work with our customers to build an understanding of their roadmap and future-proof the relationship by proactively accommodating their payment needs
• Perform ongoing analysis and review of business trends to identify opportunities.
• Lead commercial negotiations, pricing discussions, and contract structuring to maximize revenue growth.  
• Take ownership of the annual operating plan & forecast process, collaborating with Finance, Business Units and Business Development Managers
• Make regular headquarter buyer calls, identify customer needs/priorities and craft fact-based selling presentations for assigned accounts
• Boost all commercial activities including contract renewals, pricing negotiations and delivering against revenue targetsLeverage data-driven and use data analysis to identify areas where we can drive client revenue growth
• Work cross-functionally with product, compliance, marketing, and operations teams to support a superior customer experience and Company initiatives
• Partner with internal teams to enhance client engagement strategies and optimize sales processes
• Provide market feedback to help shape Worldline’s product roadmap and service enhancements

 

 

Signs of success:

 

• You’ve developed trusted partnerships with global merchants and built long-term relationships at a senior level to ensure we are the key payment processor for their online business
• You create strategic business and quarterly account review plans to further enhance the relationship and profitability of our customers
• You are the go-to for our customers to navigate through our company, coordinating with cross-fun